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Research Handbook on E-Government
E-government is an increasingly well-established and wide-ranging field, in which there has been an explosion of new technologies, applications, and data resulting in new challenges and opportunities for e-government research and practice. This Research Handbook advances research in the field of e-government by first recognizing its roots and documenting its growth and progress. It investigates the advent and implications of new technologies, and structures the content around core topics of service, management, engagement and access. Two additional sections examine the role of e-government in developing countries and smart cities.
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Critical Acclaim
Contributors
Contents
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This unique Research Handbook offers an overview of contemporary electronic government and digital public administration and management, encouraging innovative inquiry and exploring new avenues for research in the field.
Bringing together international scholars and researchers, the book illustrates the broad and changeable technological context of public organizations, public services and governance from a range of theoretical and methodological perspectives. Chapters investigate key developments in information technology, including social media, big data, cyberinfrastructure and blockchain technologies, and investigate their implications for the traditional goals and values of public administration and management. Examining timely subjects of discussion, including data sharing, public service transactions and trust, citizen engagement and tribal governances, chapters illustrate the global dimensions of technological governance in a variety of settings, including Brazil, Nepal, South Africa, the US, and Small Island Developing States.
Representing global scholarship in the field, this Research Handbook is critical reading for scholars and researchers exploring the latest developments in e-governments, as well as graduate students in public management and administration. Public sector managers and policymakers will also benefit from its practical insights into utilizing information technology in public administration.
Bringing together international scholars and researchers, the book illustrates the broad and changeable technological context of public organizations, public services and governance from a range of theoretical and methodological perspectives. Chapters investigate key developments in information technology, including social media, big data, cyberinfrastructure and blockchain technologies, and investigate their implications for the traditional goals and values of public administration and management. Examining timely subjects of discussion, including data sharing, public service transactions and trust, citizen engagement and tribal governances, chapters illustrate the global dimensions of technological governance in a variety of settings, including Brazil, Nepal, South Africa, the US, and Small Island Developing States.
Representing global scholarship in the field, this Research Handbook is critical reading for scholars and researchers exploring the latest developments in e-governments, as well as graduate students in public management and administration. Public sector managers and policymakers will also benefit from its practical insights into utilizing information technology in public administration.
Critical Acclaim
‘In the last 25 years, e-government research has made significant progress from descriptive efforts to sound qualitative and quantitative analyses. This Research Handbook constitutes an exemplar of what e-government research currently entails, including topics such as collaboration, data sharing, citizen engagement, trust, security, privacy, emergent technologies, and the importance of context. Based on a global perspective, the Research Handbook on E-Government represents a comprehensive and diverse collection of current topics, critical reflections, and cases from around the world and I highly recommend it.’
– J. Ramon Gil‐Garcia, State University of New York at Albany, US
‘This important book brings together research from some of the world’s top scholars to present a comprehensive view of cutting edge e-government research. Chapters present a variety of approaches and methods to examine the state of play from collaboration to smart cities to surveillance.’
– Jane Fountain, University of Massachusetts, Amherst, US
– J. Ramon Gil‐Garcia, State University of New York at Albany, US
‘This important book brings together research from some of the world’s top scholars to present a comprehensive view of cutting edge e-government research. Chapters present a variety of approaches and methods to examine the state of play from collaboration to smart cities to surveillance.’
– Jane Fountain, University of Massachusetts, Amherst, US
Contributors
Contributors: Jeffrey L. Brudney, Yu-Che Chen, Benjamin Y. Clark, Jacqueline Corbett, Jack Crumbly, Federica Fusi, Alexandre Rodrigues Gomes, Stephan Grimmelikhuijsen, Alfred Tat-Kei Ho, Naci Karkin, Richard Knepper, Heyjie Jung, Robin (Guohuibin) Li, Sélim Louafi, Luis Felipe Luna-Reyes, Daniele Manzella, Gustavo Henrique Maultasch de Oliveira, Mziwoxolo Mayedwa, Albert Meijer, Sehl Mellouli, Traci Morris, Karen Mossberger, Leysia Palen, Nicholet Deshine Parkhurst, Amal Ben Rjab, Zachary J. Roman, Erna Ruijer, Mustafa Sağsan, Robert Soden, Jean-Paul Van Belle, Jochem van den Berg, Eric W. Welch, Wilson Wong, Michael Yusheng Wu, Nilay Yavuz, Mete Yildiz
Contents
Contents:
1 Introduction to the Research Handbook on E-Government 1
Eric Welch
PART I COLLABORATION, COORDINATION AND DATA SHARING
2 Better together? Testing a collaborative approach to solve the local
societal problems with open data 13
Erna Ruijer, Stephan Grimmelikhuijsen, Jochem van den Berg and Albert Meijer
3 The use of information and communication technologies in emergency
management: a systematic review 31
Mete Yıldız, Nilay Yavuz and Naci Karkın
4 Smaller cities, greater barriers? Moving data sharing ahead in US local
governments 65
Federica Fusi
PART II CITIZENS AND GOVERNANCE
5 Big Data applications: exploratory data analytics of public safety concerns 84
Alfred Tat-Kei Ho, Zachary J. Roman and Michael Yusheng Wu
6 Too much of a good thing? Frequent flyers and the implications for the
coproduction of public service delivery 101
Benjamin Y. Clark and Jeffrey L. Brudney
7 Digital governance in Indian Country 114
Traci Morris, Karen Mossberger and Nicholet Deschine Parkhurst
8 Youth participation and social media: evidence from the youth activism
and social movement of Hong Kong 129
Wilson Wong
PART III TRUST, SECURITY AND SURVEILLANCE
9 An integrative model for interpersonal trust in the public sector 149
Luis Felipe Luna-Reyes
10 Apply with caution! The contingent effect of blockchain-enabled
governance on trust 183
Heyjie Jung, Federica Fusi, Eric Welch, Sélim Louafi and Daniele Manzella
11 Electronic workplace surveillance in context: privacy, motivation, and
performance 196
Robin (Guohuibin) Li
PART IV DIVERSE TECHNOLOGICAL AND INSTITUTIONAL CONTEXTS
12 AI adoption in smart cities: a barriers perspective 209
Amal Ben Rjab, Sehl Mellouli and Jacqueline Corbett
13 U.S. cyberinfrastructure for scientific innovation: adaptation,
management, and performance 222
Yu-Che Chen and Rich Knepper
14 The role of e-governance on supply chain functions and innovations 242
Jack Crumbly and Eric W. Welch
PART V GLOBAL DIMENSIONS
15 The social life of disaster information: cultivating resources for
emergent information infrastructures in Nepal 256
Robert Soden and Leysia Palen
16 Towards the implementation of fully-fledged e-government for
municipalities in South Africa: An agency theory perspective 270
Mziwoxolo Mayedwa and Jean-Paul Van Belle
17 From heroism to institutionalization: the recent history of e-government
in Brazil 283
Gustavo Henrique Maultasch de Oliveira and Alexandre Rodrigues Gomes
18 E-government use in small island states: review of the literature,
problems and ways forward 299
Mete Yıldız and Mustafa Sağsan
Index
1 Introduction to the Research Handbook on E-Government 1
Eric Welch
PART I COLLABORATION, COORDINATION AND DATA SHARING
2 Better together? Testing a collaborative approach to solve the local
societal problems with open data 13
Erna Ruijer, Stephan Grimmelikhuijsen, Jochem van den Berg and Albert Meijer
3 The use of information and communication technologies in emergency
management: a systematic review 31
Mete Yıldız, Nilay Yavuz and Naci Karkın
4 Smaller cities, greater barriers? Moving data sharing ahead in US local
governments 65
Federica Fusi
PART II CITIZENS AND GOVERNANCE
5 Big Data applications: exploratory data analytics of public safety concerns 84
Alfred Tat-Kei Ho, Zachary J. Roman and Michael Yusheng Wu
6 Too much of a good thing? Frequent flyers and the implications for the
coproduction of public service delivery 101
Benjamin Y. Clark and Jeffrey L. Brudney
7 Digital governance in Indian Country 114
Traci Morris, Karen Mossberger and Nicholet Deschine Parkhurst
8 Youth participation and social media: evidence from the youth activism
and social movement of Hong Kong 129
Wilson Wong
PART III TRUST, SECURITY AND SURVEILLANCE
9 An integrative model for interpersonal trust in the public sector 149
Luis Felipe Luna-Reyes
10 Apply with caution! The contingent effect of blockchain-enabled
governance on trust 183
Heyjie Jung, Federica Fusi, Eric Welch, Sélim Louafi and Daniele Manzella
11 Electronic workplace surveillance in context: privacy, motivation, and
performance 196
Robin (Guohuibin) Li
PART IV DIVERSE TECHNOLOGICAL AND INSTITUTIONAL CONTEXTS
12 AI adoption in smart cities: a barriers perspective 209
Amal Ben Rjab, Sehl Mellouli and Jacqueline Corbett
13 U.S. cyberinfrastructure for scientific innovation: adaptation,
management, and performance 222
Yu-Che Chen and Rich Knepper
14 The role of e-governance on supply chain functions and innovations 242
Jack Crumbly and Eric W. Welch
PART V GLOBAL DIMENSIONS
15 The social life of disaster information: cultivating resources for
emergent information infrastructures in Nepal 256
Robert Soden and Leysia Palen
16 Towards the implementation of fully-fledged e-government for
municipalities in South Africa: An agency theory perspective 270
Mziwoxolo Mayedwa and Jean-Paul Van Belle
17 From heroism to institutionalization: the recent history of e-government
in Brazil 283
Gustavo Henrique Maultasch de Oliveira and Alexandre Rodrigues Gomes
18 E-government use in small island states: review of the literature,
problems and ways forward 299
Mete Yıldız and Mustafa Sağsan
Index
