Hardback
Handbook on Trust in Public Governance
This Handbook explores the transformative power of trust for relations within and between political, legislative, administrative, regulatory and judicial actors, as well as societal actors and citizens. Adopting a multi-actor and multi-level perspective, it highlights the centrality of functional trust and distrust in enhancing the resilience, effectiveness and legitimacy of current governance systems.
More Information
Critical Acclaim
Contents
More Information
This Handbook explores the transformative power of trust for relations within and between governments, parliaments and politicians, administrations and regulatory agencies, courts, societal actors and citizens. Adopting a multi-actor and multi-level perspective, it highlights the centrality of trust in enhancing the resilience, effectiveness and legitimacy of current governance systems.
Bringing together a cross-disciplinary team of experts, the Handbook examines the causes, dynamics and effects of trust and distrust in public governance. Authors illustrate the complex interplay between (dis)trust, vulnerability, transparency, power, regulation and control in an era characterised by fluid and inclusive forms of government that require collaboration and a functional balance between trust and distrust to operate. They cover key topics including among others, participation, networks, contracting, technology, crisis governance and trust reparation. Ultimately, the Handbook explores how to expand the boundaries of future research, and demonstrates that fostering reciprocal relations of functional trust is a fundamental principle of effective governance.
The Handbook on Trust in Public Governance is an essential read for students and scholars of public administration and management, political science, policy studies and public governance. It is also a key resource for policy-makers and government officials seeking to craft strategies that enhance governance legitimacy and resilience.
Bringing together a cross-disciplinary team of experts, the Handbook examines the causes, dynamics and effects of trust and distrust in public governance. Authors illustrate the complex interplay between (dis)trust, vulnerability, transparency, power, regulation and control in an era characterised by fluid and inclusive forms of government that require collaboration and a functional balance between trust and distrust to operate. They cover key topics including among others, participation, networks, contracting, technology, crisis governance and trust reparation. Ultimately, the Handbook explores how to expand the boundaries of future research, and demonstrates that fostering reciprocal relations of functional trust is a fundamental principle of effective governance.
The Handbook on Trust in Public Governance is an essential read for students and scholars of public administration and management, political science, policy studies and public governance. It is also a key resource for policy-makers and government officials seeking to craft strategies that enhance governance legitimacy and resilience.
Critical Acclaim
‘This timely and much-needed anthology on trust in public governance addresses one of the most critical issues of our time. In an era where trust is in sharp decline, yet is essential for navigating the complex challenges ahead, this work provides a profound understanding of its importance. With significant societal transformations looming, from environmental and social crises to threats to democracy, trust is the glue that holds collaborative governance together. Now more than ever, we need all hands on board, and this volume offers invaluable insights for strengthening the fabric of our public institutions.’
– Antoinette Weibel, Universität St.Gallen, Switzerland
‘Most states and societies are coping with turbulence. This coping requires substantial and grounded trust in our systems. Trust becomes one of the most important and fragile social capitals for the future of our states and societies. This Handbook demonstrates not only all dimensions of trust in public governance, but even more, it proves how to set up public governance for sustainable trust.’
– Geert Bouckaert, KU Leuven Public Governance Institute, Belgium
– Antoinette Weibel, Universität St.Gallen, Switzerland
‘Most states and societies are coping with turbulence. This coping requires substantial and grounded trust in our systems. Trust becomes one of the most important and fragile social capitals for the future of our states and societies. This Handbook demonstrates not only all dimensions of trust in public governance, but even more, it proves how to set up public governance for sustainable trust.’
– Geert Bouckaert, KU Leuven Public Governance Institute, Belgium
Contents
Contents
1 Trust in public governance: scoping the field 1
Dominika Latusek, Joseph A. Hamm, Sophie Op de Beeck, John Ropp, Frédérique E. Six, Esther van Zimmeren and Koen Verhoest
PART I UNDERSTANDING KEY CONCEPTS AND PROCESSES OF TRUST AND DISTRUST
2 Vulnerability: the active ingredient of trust in public governance 27
Joseph A. Hamm and Francine Banner
3 Trust and distrust in institutions 43
Dominika Latusek and Karen S. Cook
4 Institutional contradictions: a persistent threat to trust in public sector organizations 63
Chris P. Long and Sim B. Sitkin
5 Trust matters: the governance of private and public services organisations’ external relationships 79
Reinhard Bachmann
6 Learning to trust: the implications of sorting and segregating students in schools and school systems 89
Melanie Ehren
7 Repairing trust in public sector agencies 103
Nicole Gillespie and Niamh Daly
8 Trust and transparency in algorithmic governance: a multi-level framework 121
Esther Nieuwenhuizen
9 Researching trust in public governance: methodological considerations and approaches 141
Emily A. Morrison and Mark N.K. Saunders
PART II TRUST IN TRIAS POLITICA IN A MULTILEVEL GOVERNANCE PERSPECTIVE
10 Trust in political and legislative actors and systems 159
Viktor Valgarðsson
11 Trust in courts and judicial systems: a conceptual and methodological review 173
Monika Glavina and Esther van Zimmeren
12 Citizens’ trust in public administration: an Israeli perspective on the spirits of trust in public service 195
Eran Vigoda-Gadot, Shlomo Mizrahi and Nissim Cohen
13 Political trust: a multi-level governance perspective 211
Jarle Trondal and Dominika Proszowska
14 Trust dynamics in federal systems 225
Patricia Popelier and Peter Bursens
PART III MULTIDISCIPLINARY PERSPECTIVES ON CITIZEN – GOVERNMENT RELATIONSHIPS
15 Trust norms as hope for a trustworthy government 241
Valerie Braithwaite
16 Exploring power, vulnerability and trust in public governance through the lens of feminist intersectionality 267
Kathleen M. Darcy, Elizabeth Meier, Amanda Isabel Osuna, Jenna A. Van Fossen, John Ropp and Joseph A. Hamm
17 Trust, identity and place-based environmental governance 283
Marc J. Stern and Dara M. Wald
18 Corruption and political trust: how the effect of societal cleavages on trust depend on the corruption context 301
Monika Bauhr and Nicholas Charron
19 Participatory engagement: three potential pathways for impacting public trust in institutions 317
Lisa M. PytlikZillig and Mariska Kappmeier
20 Competence in crisis: what happens after the rally-round-the-flag? 341
Daniel Devine, Will Jennings, Gerry Stoker and Jennifer Gaskell
21 Public official’s trust in citizens: a review of the literature 355
Koen Migchelbrink and Steven Van de Walle
PART IV TRUST BETWEEN AND WITHIN PUBLIC ORGANIZATIONS
22 Trust and regulation 373
Koen Verhoest, Bastiaan Redert, Martino Maggetti, David Levi-Faur and Jacint Jordana
23 Trust in public networks and public-private partnerships: achieving conditions for effectiveness and innovation? 395
Erik Hans Klijn and Rianne Warsen
24 Trust and government contracting 409
Meeyoung Lamothe, Scott Lamothe and Alperen Zararsiz
25 Trust, control and motivation in public organizations 423
Tina Øllgaard Bentzen, Frédérique Six and Sophie Op de Beeck
26 Trust and public sector work: how public service motivation helps explain multi-level trust relations 441
Charis Rice, Rosalind Searle and Ann-Marie Nienaber
1 Trust in public governance: scoping the field 1
Dominika Latusek, Joseph A. Hamm, Sophie Op de Beeck, John Ropp, Frédérique E. Six, Esther van Zimmeren and Koen Verhoest
PART I UNDERSTANDING KEY CONCEPTS AND PROCESSES OF TRUST AND DISTRUST
2 Vulnerability: the active ingredient of trust in public governance 27
Joseph A. Hamm and Francine Banner
3 Trust and distrust in institutions 43
Dominika Latusek and Karen S. Cook
4 Institutional contradictions: a persistent threat to trust in public sector organizations 63
Chris P. Long and Sim B. Sitkin
5 Trust matters: the governance of private and public services organisations’ external relationships 79
Reinhard Bachmann
6 Learning to trust: the implications of sorting and segregating students in schools and school systems 89
Melanie Ehren
7 Repairing trust in public sector agencies 103
Nicole Gillespie and Niamh Daly
8 Trust and transparency in algorithmic governance: a multi-level framework 121
Esther Nieuwenhuizen
9 Researching trust in public governance: methodological considerations and approaches 141
Emily A. Morrison and Mark N.K. Saunders
PART II TRUST IN TRIAS POLITICA IN A MULTILEVEL GOVERNANCE PERSPECTIVE
10 Trust in political and legislative actors and systems 159
Viktor Valgarðsson
11 Trust in courts and judicial systems: a conceptual and methodological review 173
Monika Glavina and Esther van Zimmeren
12 Citizens’ trust in public administration: an Israeli perspective on the spirits of trust in public service 195
Eran Vigoda-Gadot, Shlomo Mizrahi and Nissim Cohen
13 Political trust: a multi-level governance perspective 211
Jarle Trondal and Dominika Proszowska
14 Trust dynamics in federal systems 225
Patricia Popelier and Peter Bursens
PART III MULTIDISCIPLINARY PERSPECTIVES ON CITIZEN – GOVERNMENT RELATIONSHIPS
15 Trust norms as hope for a trustworthy government 241
Valerie Braithwaite
16 Exploring power, vulnerability and trust in public governance through the lens of feminist intersectionality 267
Kathleen M. Darcy, Elizabeth Meier, Amanda Isabel Osuna, Jenna A. Van Fossen, John Ropp and Joseph A. Hamm
17 Trust, identity and place-based environmental governance 283
Marc J. Stern and Dara M. Wald
18 Corruption and political trust: how the effect of societal cleavages on trust depend on the corruption context 301
Monika Bauhr and Nicholas Charron
19 Participatory engagement: three potential pathways for impacting public trust in institutions 317
Lisa M. PytlikZillig and Mariska Kappmeier
20 Competence in crisis: what happens after the rally-round-the-flag? 341
Daniel Devine, Will Jennings, Gerry Stoker and Jennifer Gaskell
21 Public official’s trust in citizens: a review of the literature 355
Koen Migchelbrink and Steven Van de Walle
PART IV TRUST BETWEEN AND WITHIN PUBLIC ORGANIZATIONS
22 Trust and regulation 373
Koen Verhoest, Bastiaan Redert, Martino Maggetti, David Levi-Faur and Jacint Jordana
23 Trust in public networks and public-private partnerships: achieving conditions for effectiveness and innovation? 395
Erik Hans Klijn and Rianne Warsen
24 Trust and government contracting 409
Meeyoung Lamothe, Scott Lamothe and Alperen Zararsiz
25 Trust, control and motivation in public organizations 423
Tina Øllgaard Bentzen, Frédérique Six and Sophie Op de Beeck
26 Trust and public sector work: how public service motivation helps explain multi-level trust relations 441
Charis Rice, Rosalind Searle and Ann-Marie Nienaber
