Hardback
Handbook on the Experience Economy
This illuminating Handbook presents the state-of-the-art in the scientific field of experience economy studies. It offers a rich and varied collection of contributions that discuss different issues of crucial importance for our understanding of the experience economy. Each chapter reflects diverse scientific viewpoints from disciplines including management, mainstream economics and sociology to provide a comprehensive overview.
More Information
Contributors
Contents
More Information
This illuminating Handbook presents the state of the art in the scientific field of experience economy studies. It offers a rich and varied collection of contributions that discuss different issues of crucial importance for our understanding of the experience economy. Each chapter reflects diverse scientific viewpoints from disciplines including management, mainstream economics and sociology to provide a comprehensive overview.
The Handbook is divided into three subsections to explore progression in the scientific field of experience economy studies. The first section focuses on fundamental debates surrounding the nature and importance of the experience economy. The second section presents more specific topics including innovation, networks and the design of experiences. Finally, the last section explores issues such as cultural events, cuisine, theatre and video games. Moreover, the Handbook gives an insight into how receivers react to experiential elements of experience economy studies.
An innovative presentation of experience economics, this is a remarkable collection of new theory and analyses. This book will prove an invaluable resource to researchers and students in management, marketing, psychology and economics.
The Handbook is divided into three subsections to explore progression in the scientific field of experience economy studies. The first section focuses on fundamental debates surrounding the nature and importance of the experience economy. The second section presents more specific topics including innovation, networks and the design of experiences. Finally, the last section explores issues such as cultural events, cuisine, theatre and video games. Moreover, the Handbook gives an insight into how receivers react to experiential elements of experience economy studies.
An innovative presentation of experience economics, this is a remarkable collection of new theory and analyses. This book will prove an invaluable resource to researchers and students in management, marketing, psychology and economics.
Contributors
Contributors: Å.E. Andersson, D.E. Andersson, J.O. Bærenholdt, A. Boswijk, L. Chalip, P. Cooke, B.E. Dale, M. Dixon, D. Eide, L. Fuglsang, J.H. Gilmore, B.C. Green, S. Gudiksen, M. Haldrup, G.W. Hallberg, A.H. Hansen, O. Harsløf, F. Holt, J.K. Jacobsen, C. Jantzen, J.F. Jensen, F. Lapenta, J. Larsen, Y.-C. Lin, A. Lorentzen, L. Mossberg, B.T. Nilsen, B.J. Pine II, G. Schulze, A. Snel, F. Sørensen, D. Sundbo, J. Sundbo, C. Svabo, T. Tschang, J. Vang
Contents
Contents:
1. Introduction to the Experience Economy
Jon Sundbo and Flemming Sørensen
PART I: EXPERIENCE FUNDAMENTALS
2. The Experience Economy: Past, Present and Future
B. Joseph Pine II and James H. Gilmore
3. Post-industrial Growth: Experience, Culture or Creative Economies?
Anne Lorentzen
4. Defining and Categorizing Experience Industries
Berit T. Nilsen and Britt E. Dale
5. The Economic Value of Experience Goods
David Emanuel Andersson and Åke E. Andersson
6. The Experience Market
Gerhard Schulze
7. Experience as the DNA of a Changed Relationship between Firms and Institutions and Individuals
Anna Snel
8. Experiencing and Experiences: A Psychological Framework
Christian Jantzen
9. The Power of the Economy of Experiences: New Ways of Value Creation
Albert Boswijk
PART II: TOPICS
10. IT and Experiences: User Experience, Experience Design and User-experience Design
Jens F. Jensen
11. Consumer Immersion: A Key to Extraordinary Experiences
Ann H. Hansen and Lena Mossberg
12. Innovation in the Experience Sector
Jon Sundbo, Flemming Sørensen and Lars Fuglsang
13. Towards More Intertwined Innovation Types: Innovation through Experience Design Focusing on Customer Interactions
Dorthe Eide and Lena Mossberg
14. Entrepreneurship in the Experience Economy: Overcoming Cultural Barriers
Lars Fuglsang and Flemming Sørensen
15. Networking in the Experience Economy: Scaffolded Networks between Designed and Emerging Regional Development
Dorthe Eide and Lars Fuglsang
16. Experiencing Spatial Design
Connie Svabo, Jonas Larsen, Michael Haldrup and Jørgen Ole Bærenholdt
17. The Essential Role of Community in Consumption of a Shared Experience: Lessons from Youth Sport
Laurence Chalip, Yen-Chun Lin, B. Christine Green and Marlene Dixon
18. Volunteering and User Creation in Communities of Interests
Sune Gudiksen
PART III: APPLICATION FIELDS
19. The Social Experience of Cultural Events: Conceptual Foundations and Analytical Strategies
Fabian Holt and Francesco Lapenta
20. From Creative Cluster to Innovation Platform: The Rise of the Doctor Who Experience in Creative City Cardiff
Philip Cooke
21. Unpacking the Spatial Organization of the US Videogames Industry: Lessons for Research on Experience Industry Clusters
Jan Vang and Ted Tschang
22. Concept Experiences and their Diffusion: The Example of the New Nordic Cuisine
Jon Sundbo, Donna Sundbo and Jan K. Jacobsen
23. Experiencing Everyday Life Anew: Applied Theatrical and Performative Strategies
Gry Worre Hallberg and Olav Harsløf
24. Radical Change in Health Care to Achieve Superior Patient Experience
Albert Boswijk
Index
1. Introduction to the Experience Economy
Jon Sundbo and Flemming Sørensen
PART I: EXPERIENCE FUNDAMENTALS
2. The Experience Economy: Past, Present and Future
B. Joseph Pine II and James H. Gilmore
3. Post-industrial Growth: Experience, Culture or Creative Economies?
Anne Lorentzen
4. Defining and Categorizing Experience Industries
Berit T. Nilsen and Britt E. Dale
5. The Economic Value of Experience Goods
David Emanuel Andersson and Åke E. Andersson
6. The Experience Market
Gerhard Schulze
7. Experience as the DNA of a Changed Relationship between Firms and Institutions and Individuals
Anna Snel
8. Experiencing and Experiences: A Psychological Framework
Christian Jantzen
9. The Power of the Economy of Experiences: New Ways of Value Creation
Albert Boswijk
PART II: TOPICS
10. IT and Experiences: User Experience, Experience Design and User-experience Design
Jens F. Jensen
11. Consumer Immersion: A Key to Extraordinary Experiences
Ann H. Hansen and Lena Mossberg
12. Innovation in the Experience Sector
Jon Sundbo, Flemming Sørensen and Lars Fuglsang
13. Towards More Intertwined Innovation Types: Innovation through Experience Design Focusing on Customer Interactions
Dorthe Eide and Lena Mossberg
14. Entrepreneurship in the Experience Economy: Overcoming Cultural Barriers
Lars Fuglsang and Flemming Sørensen
15. Networking in the Experience Economy: Scaffolded Networks between Designed and Emerging Regional Development
Dorthe Eide and Lars Fuglsang
16. Experiencing Spatial Design
Connie Svabo, Jonas Larsen, Michael Haldrup and Jørgen Ole Bærenholdt
17. The Essential Role of Community in Consumption of a Shared Experience: Lessons from Youth Sport
Laurence Chalip, Yen-Chun Lin, B. Christine Green and Marlene Dixon
18. Volunteering and User Creation in Communities of Interests
Sune Gudiksen
PART III: APPLICATION FIELDS
19. The Social Experience of Cultural Events: Conceptual Foundations and Analytical Strategies
Fabian Holt and Francesco Lapenta
20. From Creative Cluster to Innovation Platform: The Rise of the Doctor Who Experience in Creative City Cardiff
Philip Cooke
21. Unpacking the Spatial Organization of the US Videogames Industry: Lessons for Research on Experience Industry Clusters
Jan Vang and Ted Tschang
22. Concept Experiences and their Diffusion: The Example of the New Nordic Cuisine
Jon Sundbo, Donna Sundbo and Jan K. Jacobsen
23. Experiencing Everyday Life Anew: Applied Theatrical and Performative Strategies
Gry Worre Hallberg and Olav Harsløf
24. Radical Change in Health Care to Achieve Superior Patient Experience
Albert Boswijk
Index
