Hardback
Handbook on Crisis and Disaster Management in Tourism
Recent global crises such as the COVID-19 pandemic have further emphasised the need for improved disaster management within the tourism industry, and with this in mind, the Handbook on Crisis and Disaster Management in Tourism fully addresses the importance of crisis and disaster readiness. This erudite Handbook brings together contributions from both leading tourism practitioners and scholars of a variety of disciplinary backgrounds, ranging from economics to hospitality, to showcase collaborative approaches to destination and business recovery.
More Information
Critical Acclaim
Contributors
Contents
More Information
Recent global crises such as the COVID-19 pandemic have further emphasised the need for improved disaster management within the tourism industry, and with this in mind, the Handbook on Crisis and Disaster Management in Tourism fully addresses the importance of crisis and disaster readiness. This erudite Handbook brings together contributions from both leading tourism practitioners and scholars of a variety of disciplinary backgrounds, ranging from economics to hospitality, to showcase collaborative approaches to destination and business recovery.
Taking a global approach to crisis and disaster management research, this comprehensive Handbook uses a wide variety of international case studies from both the Global North and South. Pressing issues, such as climate change and the need for improved communication between the tourism industry and government bodies, are examined through multiple critical lenses from the theoretical to practical. Significantly, chapters explore recent events to illustrate the importance of the global transition to net zero and efficient disaster management and recovery, such as Australian bushfires and growing challenges to Pacific Island tourism.
Providing in-depth analyses of disaster management strategies, this Handbook will be an essential resource for students and researchers focusing on tourism management and climate change mitigation. It will additionally be beneficial for tourism industry practitioners seeking to understand practical applications of crisis and disaster management methods.
Taking a global approach to crisis and disaster management research, this comprehensive Handbook uses a wide variety of international case studies from both the Global North and South. Pressing issues, such as climate change and the need for improved communication between the tourism industry and government bodies, are examined through multiple critical lenses from the theoretical to practical. Significantly, chapters explore recent events to illustrate the importance of the global transition to net zero and efficient disaster management and recovery, such as Australian bushfires and growing challenges to Pacific Island tourism.
Providing in-depth analyses of disaster management strategies, this Handbook will be an essential resource for students and researchers focusing on tourism management and climate change mitigation. It will additionally be beneficial for tourism industry practitioners seeking to understand practical applications of crisis and disaster management methods.
Critical Acclaim
‘This edited volume offers a thorough exploration of the diverse challenges confronting the tourism industry amid crises, including natural disasters, political unrest, and the ongoing effects of the COVID-19 pandemic. Each chapter addresses distinct vulnerabilities and responses of different tourism sectors, highlighting the critical roles of resilience, adaptation, and collaboration. It is a valuable resource for researchers and academics focused on crisis and disaster management within hospitality and tourism. The conceptual discussions throughout the book establish a solid research foundation for understanding crisis and disaster management dynamics in tourism and hospitality organizations at various levels. Empirical studies from diverse geographical contexts underscore the significance of learned lessons for enhancing resilience, recovery, and future responses. This integration of theory and practice provides readers with a unique opportunity to reflect on applying these concepts to address crisis and disaster management challenges.’
– Zahed Ghaderi, Journal of Hospitality and Tourism Management
‘This is an important book. The authors are world experts in tourism risk, resilience and recovery. Bruce Prideaux served for more than 20 years in the Australian Army Reserve and he played a role with James Cook University''s Centre for Disaster Studies. David Beirman is a founding member of the Consular Consultative Group, which advises the Department of Foreign Affairs and Trade on travel advisories and tourism safety and security issues. Both men have been involved in assisting nations recover from a wide range of disasters and problems that have affected tourism. It''s a fine achievement.’
– Weekend Australian (18-19th May 2024)
‘This Handbook provides an excellent synthesis of theories, concepts and practical management strategies to effectively manage crises and disasters in tourism. A focus on rapidly emerging crises, such as climate change and emerging technology are timely and especially important. This book is a must read for students, researchers and industry.’
– Brent W. Ritchie, The University of Queensland, Australia
‘At a time when the world is peppered with crises, some local, some regional and many global, this Handbook provides a platform for academics and practitioners to understand and build on the implications of such crises. This is a timely and much needed addition to the literature on disaster management.’
– John Fletcher, Bournemouth University, UK
– Zahed Ghaderi, Journal of Hospitality and Tourism Management
‘This is an important book. The authors are world experts in tourism risk, resilience and recovery. Bruce Prideaux served for more than 20 years in the Australian Army Reserve and he played a role with James Cook University''s Centre for Disaster Studies. David Beirman is a founding member of the Consular Consultative Group, which advises the Department of Foreign Affairs and Trade on travel advisories and tourism safety and security issues. Both men have been involved in assisting nations recover from a wide range of disasters and problems that have affected tourism. It''s a fine achievement.’
– Weekend Australian (18-19th May 2024)
‘This Handbook provides an excellent synthesis of theories, concepts and practical management strategies to effectively manage crises and disasters in tourism. A focus on rapidly emerging crises, such as climate change and emerging technology are timely and especially important. This book is a must read for students, researchers and industry.’
– Brent W. Ritchie, The University of Queensland, Australia
‘At a time when the world is peppered with crises, some local, some regional and many global, this Handbook provides a platform for academics and practitioners to understand and build on the implications of such crises. This is a timely and much needed addition to the literature on disaster management.’
– John Fletcher, Bournemouth University, UK
Contributors
Contributors include: Jerome Agrusa, Sergio Alvarez, Frida Bahja, David Beirman, Francesco Catarsi, Connor Clark, Nick Cradock-Henry, Aviva Cui, Terry de Lacy, Katharina Dressler, Stephen Espiner, Abrar Faisal, Jo Fountain, Alan Fyall, Ancy Gamage, Emmanuel Gamor, Richard Gordon, Robert Harding-Smith, Sarojini Imran (Jini), Kanapot Kalnaovakul, Prathana Kannaovakun, Devi Roza Kausar, Cathrine Linnes, Gabrielle Lindsay-Smith, Evelyn G.Y. Loh, Bob McKercher, Athula Naranpanawa, Hakimeh Nasiri, Van Khanh Nguyen, Lori Pennington-Gray, Girish Prayag, Bruce Prideaux, Pornpisanu Promsivapallop, Joanne Pyke, Chloe Riley, Giulio Ronzoni, Dini Rosmalia, Ashley Schroeder, Marcus L. Stephenson, Nancy Stevenson, Masato Takamatsu, Michelle Thompson, Dallen J. Timothy, Bert “Bow-Thai” van Walbeek, Kanchana Wickramasinghe
Contents
Contents:
Preface xiv
1 Keys issues in crisis and disaster management and research 1
Bruce Prideaux and David Beirman
2 Theorising organisational resilience in tourism and hospitality studies 21
Girish Prayag
3 Moving the risk perception literature forward to recognize three distinct
types of risk perceptions: the tripartite model of travel risk perceptions 32
Chloe Riley, Lori Pennington-Gray and Ashley Schroeder
4 Interpreting qualitative data in tourism crisis research: an
interdisciplinary perspective 55
Abrar Faisal
5 A case study of disaster management planning in Indonesia: tourism
industry perspectives 68
Devi Roza Kausar, Nancy Stevenson, Dini Rosmalia and Sarojini Imran
6 Tourism crisis response manual developed through a private and public
partnership: the Fuji Five Lakes Tourism Federation (FFLTF) 79
Masato Takamatsu
7 The climate crisis: implications for the tourism industry 94
Bruce Prideaux
8 Transition to net zero green house gas emissions: a future crisis event
and a future tourism opportunity 112
Bruce Prideaux
9 Deciphering the impact of tourism-related crises in small Pacific island
states: challenges and responses 129
Evelyn G. Y. Loh and Marcus L. Stephenson
10 Travel risk perceptions associated with destination reopening during
COVID-19 pandemic: an analysis of YouTube comments on the Phuket
Sandbox Model 147
Kanapot Kalnaovakul, Prathana Kannaovakun, Pornpisanu Promsivapallop
and Bruce Prideaux
11 Response, resilience and recovery in regional tourism destinations:
lessons from a regional tourism destination during COVID-19 164
Katharina Dressler and Michelle Thompson
12 The challenge of interim travel bubbles in response to COVID-19 in
2020–21 and progress toward global tourism recovery in 2022 178
David Beirman
13 Digital transformation in the hospitality and tourism sector in Hawaii 192
Cathrine Linnes and Jerome Agrusa
14 COVID-19 pandemic and tourism in emerging economies: lessons from
Sri Lanka 204
Kanchana Wickramasinghe and Athula Naranpanawa
15 Turning the Nepal 2015 Gorkha earthquake into a tourism opportunity 221
Bert Van Walbeek
16 Understanding resilience in Australian tourism and hospitality
businesses within the context of bushfires and COVID-19 240
Ancy Gamage, Joanne Pyke, Terry De Lacy, VanKhanh Nguyen and Gabrielle
Lindsay-Smith
17 Responses to crisis in a mature tourism destination facing diverse
shocks and stressors 261
Servio Alvarez, Frida Bahja and Alan Fyall
18 Concepts and strategies required to develop the professional integration
of travel and tourism 280
Richard Gordon
19 Tourism Australia: an organisation made for crisis 295
Robert Harding-Smith
20 Digital transformation in the music event sector as a response to crises 309
Francesco Catarsi, Giulio Ronzoni and Cathrine Linnes
21 Government discrimination: “Yellow flagging” the Australasian and
global cruise sector during the COVID-19 crisis, 2020–22 324
David Beirman
22 The 2019 Thomas Cook collapse and its implications 339
David Beirman
23 Crisis management, tourism and international boundaries: the case of
the US-Mexico border 352
Connor W. Clark and Dallen J. Timothy
24 Social unrest and the collapse of Hong Kong tourism 366
Bob McKercher, Emmanuel Gamor and Hakimeh Nasiri
25 Chinese tourists’ vulnerability to natural hazard events in New Zealand 378
Jo Fountain, Aviva Cui, Stephen Espiner and Nicholas Cradock-Henry
Preface xiv
1 Keys issues in crisis and disaster management and research 1
Bruce Prideaux and David Beirman
2 Theorising organisational resilience in tourism and hospitality studies 21
Girish Prayag
3 Moving the risk perception literature forward to recognize three distinct
types of risk perceptions: the tripartite model of travel risk perceptions 32
Chloe Riley, Lori Pennington-Gray and Ashley Schroeder
4 Interpreting qualitative data in tourism crisis research: an
interdisciplinary perspective 55
Abrar Faisal
5 A case study of disaster management planning in Indonesia: tourism
industry perspectives 68
Devi Roza Kausar, Nancy Stevenson, Dini Rosmalia and Sarojini Imran
6 Tourism crisis response manual developed through a private and public
partnership: the Fuji Five Lakes Tourism Federation (FFLTF) 79
Masato Takamatsu
7 The climate crisis: implications for the tourism industry 94
Bruce Prideaux
8 Transition to net zero green house gas emissions: a future crisis event
and a future tourism opportunity 112
Bruce Prideaux
9 Deciphering the impact of tourism-related crises in small Pacific island
states: challenges and responses 129
Evelyn G. Y. Loh and Marcus L. Stephenson
10 Travel risk perceptions associated with destination reopening during
COVID-19 pandemic: an analysis of YouTube comments on the Phuket
Sandbox Model 147
Kanapot Kalnaovakul, Prathana Kannaovakun, Pornpisanu Promsivapallop
and Bruce Prideaux
11 Response, resilience and recovery in regional tourism destinations:
lessons from a regional tourism destination during COVID-19 164
Katharina Dressler and Michelle Thompson
12 The challenge of interim travel bubbles in response to COVID-19 in
2020–21 and progress toward global tourism recovery in 2022 178
David Beirman
13 Digital transformation in the hospitality and tourism sector in Hawaii 192
Cathrine Linnes and Jerome Agrusa
14 COVID-19 pandemic and tourism in emerging economies: lessons from
Sri Lanka 204
Kanchana Wickramasinghe and Athula Naranpanawa
15 Turning the Nepal 2015 Gorkha earthquake into a tourism opportunity 221
Bert Van Walbeek
16 Understanding resilience in Australian tourism and hospitality
businesses within the context of bushfires and COVID-19 240
Ancy Gamage, Joanne Pyke, Terry De Lacy, VanKhanh Nguyen and Gabrielle
Lindsay-Smith
17 Responses to crisis in a mature tourism destination facing diverse
shocks and stressors 261
Servio Alvarez, Frida Bahja and Alan Fyall
18 Concepts and strategies required to develop the professional integration
of travel and tourism 280
Richard Gordon
19 Tourism Australia: an organisation made for crisis 295
Robert Harding-Smith
20 Digital transformation in the music event sector as a response to crises 309
Francesco Catarsi, Giulio Ronzoni and Cathrine Linnes
21 Government discrimination: “Yellow flagging” the Australasian and
global cruise sector during the COVID-19 crisis, 2020–22 324
David Beirman
22 The 2019 Thomas Cook collapse and its implications 339
David Beirman
23 Crisis management, tourism and international boundaries: the case of
the US-Mexico border 352
Connor W. Clark and Dallen J. Timothy
24 Social unrest and the collapse of Hong Kong tourism 366
Bob McKercher, Emmanuel Gamor and Hakimeh Nasiri
25 Chinese tourists’ vulnerability to natural hazard events in New Zealand 378
Jo Fountain, Aviva Cui, Stephen Espiner and Nicholas Cradock-Henry
