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Handbook of Public Service Delivery
Adopting an integrated approach, this Handbook examines the design, organization, implementation and evaluation of public service delivery. Emphasizing the complex and dynamic nature of public services, it draws on cutting-edge research to identify responses to the unique challenges of the field.
More Information
Contents
More Information
Adopting an integrated approach, this Handbook examines the design, organization, implementation and evaluation of public service delivery. Emphasizing the complex and dynamic nature of public services, it draws on cutting-edge research to identify responses to the unique challenges of the field.
Expert contributors analyze the evolution of theoretical approaches and best practices for public service delivery in light of fundamental changes to the socio-political and cultural environment. Tracing connections between different aspects, they illustrate the flexible, collaborative and innovative modes of delivery that are supplementing traditional centralized models. Chapters investigate how to manage important considerations including citizen expectations, economic efficiency, democratic accountability and limitations on capacity. Ultimately, the Handbook demonstrates that in order to be effective, public service delivery must be adapted to specific local and national contexts.
Examining both the theory and practice of public service delivery, this Handbook is an essential resource for students and scholars in public administration and management, public sector economics and public policy. It will also be of great use to professionals in government and NGOs seeking to optimize public service delivery.
Expert contributors analyze the evolution of theoretical approaches and best practices for public service delivery in light of fundamental changes to the socio-political and cultural environment. Tracing connections between different aspects, they illustrate the flexible, collaborative and innovative modes of delivery that are supplementing traditional centralized models. Chapters investigate how to manage important considerations including citizen expectations, economic efficiency, democratic accountability and limitations on capacity. Ultimately, the Handbook demonstrates that in order to be effective, public service delivery must be adapted to specific local and national contexts.
Examining both the theory and practice of public service delivery, this Handbook is an essential resource for students and scholars in public administration and management, public sector economics and public policy. It will also be of great use to professionals in government and NGOs seeking to optimize public service delivery.
Contents
Contents
Introduction to the Handbook of Public Service Delivery 1
Christopher G. Reddick and Tansu Demir
PART I THEORETICAL PERSPECTIVES
1 Public administration theory and public service delivery 9
Albena Dzhurova
2 New public administration, equity, justice, and representation in public service delivery 24
Denita Cepiku, Lorenzo Costumato and Marco Mastrodascio
3 Theories of privatization and public service delivery 42
Yiying Chen and Jiahuan Lu
4 Nonprofits in public service delivery: Navigating devolution and marketization 61
Daniel Zorrilla-Velazquez
PART II DESIGNING PUBLIC SERVICE DELIVERY
5 Citizen participation and governance in public service delivery 79
Dragan Stanisevski
6 Joint public service delivery 96
Marjorie De la Cruz and Milena I. Neshkova
7 Collaboration with nonprofit organizations 116
Kate Albrecht and Saman Shafiq
8 Intergovernmental collaboration for public service delivery 134
Ricardo Bello-Gomez and Xiaoou Cheng
9 Network governance and public service delivery 150
Kaila Witkowski
10 Politics of public service design 169
Christopher L. Atkinson
PART III IMPLEMENTING AND EVALUATING PUBLIC SERVICE DELIVERY
11 Enhancing public service delivery in government procurement 186
Maria Lungu
12 Information technology and public service delivery 203
Mete Yildiz, Lucille Tetley-Brown and Mercy Erhi Makpor
13 Cost, quality, and agency capacity in public service delivery 221
Karen Kunz
14 The role of human resources: Motivation, training, staffing, compensation 240
Susannah Bruns Ali and John South
15 Performance assessment of public service delivery 255
Tamara Dimitrijevska-Markoski
16 Assessment of public service delivery performance: Process improvement 269
Trenton J. Davis and Candice Pippin Bodkin
17 Improving municipal service delivery through effective strategy implementation 283
David Mitchell
18 Improving public service delivery: Total quality management 306
Jin Hong Kim
PART IV CHALLENGES OF PUBLIC SERVICE DELIVERY
19 Challenges of public service delivery in developing countries 323
Ene Ikpebe
20 Improving public service in economic downturns 340
Gao Liu and Zhiwei Zhang
21 Challenges of public service delivery in a global era 359
Alex Sekwat and Jorge Waite Tacuara
22 Alternative program evaluation of public services 377
Gina Yannitell Reinhardt and Dragana Vidovic
23 Contracts for public services are embedded in relationships 394
Michael P. Van Hulle and Jered B.Carr
Introduction to the Handbook of Public Service Delivery 1
Christopher G. Reddick and Tansu Demir
PART I THEORETICAL PERSPECTIVES
1 Public administration theory and public service delivery 9
Albena Dzhurova
2 New public administration, equity, justice, and representation in public service delivery 24
Denita Cepiku, Lorenzo Costumato and Marco Mastrodascio
3 Theories of privatization and public service delivery 42
Yiying Chen and Jiahuan Lu
4 Nonprofits in public service delivery: Navigating devolution and marketization 61
Daniel Zorrilla-Velazquez
PART II DESIGNING PUBLIC SERVICE DELIVERY
5 Citizen participation and governance in public service delivery 79
Dragan Stanisevski
6 Joint public service delivery 96
Marjorie De la Cruz and Milena I. Neshkova
7 Collaboration with nonprofit organizations 116
Kate Albrecht and Saman Shafiq
8 Intergovernmental collaboration for public service delivery 134
Ricardo Bello-Gomez and Xiaoou Cheng
9 Network governance and public service delivery 150
Kaila Witkowski
10 Politics of public service design 169
Christopher L. Atkinson
PART III IMPLEMENTING AND EVALUATING PUBLIC SERVICE DELIVERY
11 Enhancing public service delivery in government procurement 186
Maria Lungu
12 Information technology and public service delivery 203
Mete Yildiz, Lucille Tetley-Brown and Mercy Erhi Makpor
13 Cost, quality, and agency capacity in public service delivery 221
Karen Kunz
14 The role of human resources: Motivation, training, staffing, compensation 240
Susannah Bruns Ali and John South
15 Performance assessment of public service delivery 255
Tamara Dimitrijevska-Markoski
16 Assessment of public service delivery performance: Process improvement 269
Trenton J. Davis and Candice Pippin Bodkin
17 Improving municipal service delivery through effective strategy implementation 283
David Mitchell
18 Improving public service delivery: Total quality management 306
Jin Hong Kim
PART IV CHALLENGES OF PUBLIC SERVICE DELIVERY
19 Challenges of public service delivery in developing countries 323
Ene Ikpebe
20 Improving public service in economic downturns 340
Gao Liu and Zhiwei Zhang
21 Challenges of public service delivery in a global era 359
Alex Sekwat and Jorge Waite Tacuara
22 Alternative program evaluation of public services 377
Gina Yannitell Reinhardt and Dragana Vidovic
23 Contracts for public services are embedded in relationships 394
Michael P. Van Hulle and Jered B.Carr
