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Handbook of Conflict Management Research
This unique book draws together current thoughts and research in conflict management. Specifically, it brings a wealth of knowledge from authorities in the field on emerging issues such as power in conflict, cognition and emotions in conflict, leading conflict from multiple perspectives and cultural orientations, the role of context in conflict and the teaching of conflict management. Altogether, the Handbook provides a critical avenue for researchers and practitioners’ continued engagement in conflict research and management theory.
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Critical Acclaim
Contributors
Contents
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Managing conflict in the workplace is one of the major challenges facing the leaders and managers of modern organizations. This comprehensive Handbook draws together current thoughts and research in conflict management.
Specifically, it brings a wealth of knowledge from authorities in the field on emerging issues such as power in conflict, cognition and emotions in conflict, leading conflict from multiple perspectives and cultural orientations, the role of context in conflict and the teaching of conflict management. By enhancing the knowledge base around conflict and conflict management, this Handbook provides guidance to improve human interactions at the individual, dyad, team, organizational and societal levels.
Altogether, the Handbook provides a crucial avenue for researchers and practitioners’ continued engagement in conflict research and management theory.
Specifically, it brings a wealth of knowledge from authorities in the field on emerging issues such as power in conflict, cognition and emotions in conflict, leading conflict from multiple perspectives and cultural orientations, the role of context in conflict and the teaching of conflict management. By enhancing the knowledge base around conflict and conflict management, this Handbook provides guidance to improve human interactions at the individual, dyad, team, organizational and societal levels.
Altogether, the Handbook provides a crucial avenue for researchers and practitioners’ continued engagement in conflict research and management theory.
Critical Acclaim
‘Given the breadth in the conflict and conflict management literatures, there have been few if any compilations that offered good coverage and quality depth, until now. This work provides both a good and timely review as well as insightful integration and extension of existing conflict research. As we would expect from these authors, the writing is good throughout and the chapters are well-organized, focused and concise. This is good reading that is sure to become a staple for conflict researchers.’
– Allen C. Amason, Dean, College of Business Administration, Georgia Southern University, US
''The Handbook of Conflict Management Research is an important integration of the research literature that has blossomed over the last couple of decades. This volume of spectacular pieces of work will be a critical addition to the library of any serious scholar of conflict.’
– Max H. Bazerman, Harvard Kennedy School, US
– Allen C. Amason, Dean, College of Business Administration, Georgia Southern University, US
''The Handbook of Conflict Management Research is an important integration of the research literature that has blossomed over the last couple of decades. This volume of spectacular pieces of work will be a critical addition to the library of any serious scholar of conflict.’
– Max H. Bazerman, Harvard Kennedy School, US
Contributors
Contributors: N.M. Ashkanasy, O.B. Ayoko, B. Barry, J. Bear, K. Behfar, C. Bendersky, J. Brett, K. Bollen, J. Brett, E.R. Burris, R.R. Callister, N. Chen Yi-feng, D. Conlon, R.E. de Vries, F.R.C. De Wit, S. Einarsen, M. Euwema, A.J. Ferguson, C.M. Fisher, M.J Gelfand, D.E. Gibson, E. Giebels, B. Gray, L.L. Greer, E.Hall, K. Hamilton, J.R. Harrington, A.C. Homan, K.A. Jehn, P.J. Jordan, A.A. Kane, S-H Kim, M.A. Korsgaard, L.M. Leslie, R.J. Lewicki, E.L. Lingo, B.J. Lucas, K.L. McGinn, S. Mohammed, M. Muchiri, P.C. Patel, R.S. Peterson, R.L. Pinkley, R.E. Ployhart, J.T. Polzer, R.A. Posthuma, M. Redeker, E.M. Rehel, F.A. Rink, S. Rispens, J. Sanchez-Burks, P. Satterstrom, J.E. Sawyer, D. Scheepers, M. Schweitzer, D.L. Shapiro, S-I. Shih, J. S. Tan, R. Tesler, D. Tjosvold, S.M.B. Thatcher, L.L. Thompson, G. Todorova, A.C. Troth, E.G. Ufkes, M. Ulrich, K.J.P.M. van Erp, R. Volkema, R. Wei, L.R. Weingart, K.M. Westerlaken, A. Wong
Contents
PART I: ON THE NATURE OF CONFLICT
1. Types of Conflict: The History and Future of Conflict Definitions and Typologies
Karen A. Jehn
2. Beneficial and Detrimental Effects of Conflict
Sonja Rispens
3. Cooperative and Competitive Conflict Management in Organizations
Dean Tjosvold, Alfred Wong and Nancy Yi Feng Chen
4. The Emergence of Intragroup Conflict: Variations in Conflict Configurations
M. Audrey Korsgaard, Robert E. Ployhart and Michael D. Ulrich
5. Understanding High-stakes Conflicts
Ellen Giebels, Elze G. Ufkes and Kim J. P. M. van Erp
6. Identifying Gaps between the Conceptualization of Conflict and its Measurement
Corinne Bendersky, Julia Bear, Kristin Behfar, Laurie R. Weingart, Gergana Todorova and Karen A. Jehn
PART II: ON THE EFFECTS OF CULTURE AND DIVERSITY
7. Power in Teams: Effects of Team Power Structures on Team Conflict and Team Outcomes.
Lindred L. Greer
8. Conflict Cultures: A New Frontier for Conflict Management Research and Practice
Michele J. Gelfand, Jesse R. Harrington and Lisa M. Leslie
9. Managing cross-culture conflicts: A close look at the implication of direct versus indirect confrontation
Jeanne Brett, Kristin Behfar and Jeffrey Sanchez-Burks
10. National baselines of bullying: A Climato-economic perspective
Evert van de Vliert and Ståle Einarsen
PART III: CONFLICT WITHIN AND BETWEEN TEAMS
11. The Role of Voice in Managing Conflict
Debra L. Shapiro and Ethan Burris
12. Strategies for Developing Trust through Constructive Conflict Resolution in Teams
Randall S. Peterson and Amanda J. Ferguson
13. Conflict and Change in Teams: The Innovative Newcomer Challenge
Floor A. Rink and Aimee A. Kane
14. Coping with Intragroup Conflict
Frank R.C. De Wit, Karen A. Jehn and Daan Scheepers
PART IV: THE ROLE OF COGNITION AND EMOTION
15. Team Mental Models and Intragroup Conflict
Katherine Hamilton, Shin-I Shih, Rachel Tesler and Susan Mohammed
16. Conflict, Emotional Intelligence and Emotional Regulation at Work
Ashlea C. Troth, Peter J. Jordan and Kristie M. Westerlaken
17. Anger at Work: Examining Organizational Anger Norms Impact on Anger Expression Outcomes
Ronda R. Callister, Barbara Gray, Donald E. Gibson, Maurice E. Schweitzer and Joo Seng Tan
PART V: CONFLICT AND NEGOTIATION
18. Reframing Hierarchical Interactions as Negotiations to Promote Change in Health Care Systems
Patricia Satterstrom, Jeffrey T. Polzer and Robert Wei
19. Negotiation Processes as Sources of (And Solutions to) Interorganizational Conflict
Elizabeth Long Lingo, Colin M. Fisher and Kathleen L. McGinn
20. Getting Something out of Nothing: Reaping or Resisting the Power of a Phantom BATNA
Donald E. Conlon, Robin L. Pinkley and John E. Sawyer
21. Lies, Damn Lies,and Negotiation: An Interdisciplinary Analysis of the Nature and Consequences of Deception at the Bargaining Table
Bruce Barry and Erin M. Rehel
PART VI: ON THE ROLE OF ORGANIZATIONAL CONTEXT
22. Approaches to the study of employee’s territoriality, conflict, emotions and well-being
Oluremi B. Ayoko, Neal M. Ashkanasy and Karen A. Jehn
23. Ethics in International Business Negotiations
Richard A. Posthuma, Si-Hyun Kim and Roger Volkema
24. Understanding the messy relationship between faultlines and conflict
Sherry M.B. Thatcher and Pankaj C. Patel
PART VII: CONFLICT AND LEADERSHIP
25. Intragroup Conflict and the Interpersonal Leadership Circumplex: Matching Leadership Behaviors to Conflict Types
Astrid C. Homan, Marleen Redeker and Reinout E. de Vries
26. Conflict at multiple levels: Transformational leadership and followers’ cultural orientation
Oluremi B. Ayoko and Michael Muchiri
PART VIII: LEARNING AND TEACHING CONFLICT MANAGEMENT/NEGOTIATION
27. Negotiator Bandwidth
Leigh Thompson, Brian Lucas and Erika Hall
28. Mediating Hierarchical Labour Conflicts: Dynamics and Interventions
Katalien Bollen and Martin C. Euwema
29. Teaching Negotiation: The State of the Practice
Roy J. Lewicki
INDEX
1. Types of Conflict: The History and Future of Conflict Definitions and Typologies
Karen A. Jehn
2. Beneficial and Detrimental Effects of Conflict
Sonja Rispens
3. Cooperative and Competitive Conflict Management in Organizations
Dean Tjosvold, Alfred Wong and Nancy Yi Feng Chen
4. The Emergence of Intragroup Conflict: Variations in Conflict Configurations
M. Audrey Korsgaard, Robert E. Ployhart and Michael D. Ulrich
5. Understanding High-stakes Conflicts
Ellen Giebels, Elze G. Ufkes and Kim J. P. M. van Erp
6. Identifying Gaps between the Conceptualization of Conflict and its Measurement
Corinne Bendersky, Julia Bear, Kristin Behfar, Laurie R. Weingart, Gergana Todorova and Karen A. Jehn
PART II: ON THE EFFECTS OF CULTURE AND DIVERSITY
7. Power in Teams: Effects of Team Power Structures on Team Conflict and Team Outcomes.
Lindred L. Greer
8. Conflict Cultures: A New Frontier for Conflict Management Research and Practice
Michele J. Gelfand, Jesse R. Harrington and Lisa M. Leslie
9. Managing cross-culture conflicts: A close look at the implication of direct versus indirect confrontation
Jeanne Brett, Kristin Behfar and Jeffrey Sanchez-Burks
10. National baselines of bullying: A Climato-economic perspective
Evert van de Vliert and Ståle Einarsen
PART III: CONFLICT WITHIN AND BETWEEN TEAMS
11. The Role of Voice in Managing Conflict
Debra L. Shapiro and Ethan Burris
12. Strategies for Developing Trust through Constructive Conflict Resolution in Teams
Randall S. Peterson and Amanda J. Ferguson
13. Conflict and Change in Teams: The Innovative Newcomer Challenge
Floor A. Rink and Aimee A. Kane
14. Coping with Intragroup Conflict
Frank R.C. De Wit, Karen A. Jehn and Daan Scheepers
PART IV: THE ROLE OF COGNITION AND EMOTION
15. Team Mental Models and Intragroup Conflict
Katherine Hamilton, Shin-I Shih, Rachel Tesler and Susan Mohammed
16. Conflict, Emotional Intelligence and Emotional Regulation at Work
Ashlea C. Troth, Peter J. Jordan and Kristie M. Westerlaken
17. Anger at Work: Examining Organizational Anger Norms Impact on Anger Expression Outcomes
Ronda R. Callister, Barbara Gray, Donald E. Gibson, Maurice E. Schweitzer and Joo Seng Tan
PART V: CONFLICT AND NEGOTIATION
18. Reframing Hierarchical Interactions as Negotiations to Promote Change in Health Care Systems
Patricia Satterstrom, Jeffrey T. Polzer and Robert Wei
19. Negotiation Processes as Sources of (And Solutions to) Interorganizational Conflict
Elizabeth Long Lingo, Colin M. Fisher and Kathleen L. McGinn
20. Getting Something out of Nothing: Reaping or Resisting the Power of a Phantom BATNA
Donald E. Conlon, Robin L. Pinkley and John E. Sawyer
21. Lies, Damn Lies,and Negotiation: An Interdisciplinary Analysis of the Nature and Consequences of Deception at the Bargaining Table
Bruce Barry and Erin M. Rehel
PART VI: ON THE ROLE OF ORGANIZATIONAL CONTEXT
22. Approaches to the study of employee’s territoriality, conflict, emotions and well-being
Oluremi B. Ayoko, Neal M. Ashkanasy and Karen A. Jehn
23. Ethics in International Business Negotiations
Richard A. Posthuma, Si-Hyun Kim and Roger Volkema
24. Understanding the messy relationship between faultlines and conflict
Sherry M.B. Thatcher and Pankaj C. Patel
PART VII: CONFLICT AND LEADERSHIP
25. Intragroup Conflict and the Interpersonal Leadership Circumplex: Matching Leadership Behaviors to Conflict Types
Astrid C. Homan, Marleen Redeker and Reinout E. de Vries
26. Conflict at multiple levels: Transformational leadership and followers’ cultural orientation
Oluremi B. Ayoko and Michael Muchiri
PART VIII: LEARNING AND TEACHING CONFLICT MANAGEMENT/NEGOTIATION
27. Negotiator Bandwidth
Leigh Thompson, Brian Lucas and Erika Hall
28. Mediating Hierarchical Labour Conflicts: Dynamics and Interventions
Katalien Bollen and Martin C. Euwema
29. Teaching Negotiation: The State of the Practice
Roy J. Lewicki
INDEX
