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Elgar Encyclopedia of Healthcare Management
Management practices within the healthcare sector are shaped by a multitude of professional, social, political and technical factors. This Elgar Encyclopedia of Healthcare Management provides clarity with holistic definitions and descriptions of essential healthcare systems, leadership and administration. Both engaging with new principles of care and existing themes within managerial practices, it offers a broad look into management within the ever-evolving sector.
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Critical Acclaim
Contributors
Contents
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Management practices within the healthcare sector are shaped by a multitude of professional, social, political and technical factors. This Elgar Encyclopedia of Healthcare Management provides insights and definitions on essential themes that clarify complexity and specificity of leading within the health sector, as well as the latest trends in health policy that affects management practices. Its structure is built on the current agenda of health managers and health management scholars and it offers a broad look into new challenges and principles that are re-shaping managerial dynamics of the health sector and the way the health services should be designed and delivered.
Key Features:
・117 accessible entries organized by theme
・An up-to-date examination of emerging healthcare paradigms
・Over 50 leading contributors from a variety of backgrounds and specialisms
・A balanced subject range aimed at improving the proficiencies of healthcare leaders, across technical skills and management practices
This authoritative work will be incredibly useful for students and scholars of healthcare management, policy and economics.
Key Features:
・117 accessible entries organized by theme
・An up-to-date examination of emerging healthcare paradigms
・Over 50 leading contributors from a variety of backgrounds and specialisms
・A balanced subject range aimed at improving the proficiencies of healthcare leaders, across technical skills and management practices
This authoritative work will be incredibly useful for students and scholars of healthcare management, policy and economics.
Critical Acclaim
‘This expertly-edited Encyclopedia is an outstanding resource for managers and students of today’s healthcare systems and organizations who must navigate a range of unprecedented challenges. Taken together, the 117 chapters provide a comprehensive, timely and useful summary and discussion of key topics in the field of healthcare management.’
– Thomas D''Aunno, New York University, US
‘The Elgar Encyclopedia of Healthcare Management is a unique resource for truly understanding the many nuances and complexities of the healthcare sector. Comprehensive in scope and global in viewpoint, Professor Lega provides a contemporary array of topics that are organized thematically and written by acknowledged subject matter experts. This ambitious and impressive Encyclopedia is an essential resource for healthcare policy makers, leaders, clinicians, researchers and students.’
– Stephen J. O’Connor, University of Alabama at Birmingham, US
– Thomas D''Aunno, New York University, US
‘The Elgar Encyclopedia of Healthcare Management is a unique resource for truly understanding the many nuances and complexities of the healthcare sector. Comprehensive in scope and global in viewpoint, Professor Lega provides a contemporary array of topics that are organized thematically and written by acknowledged subject matter experts. This ambitious and impressive Encyclopedia is an essential resource for healthcare policy makers, leaders, clinicians, researchers and students.’
– Stephen J. O’Connor, University of Alabama at Birmingham, US
Contributors
Contributors: Giovanni Aguzzi, Housein Akyil, Fabio Amatucci, Francesco Bagordo, Shir Sara Bekhor, Sabrina Beltramini, Assaf Ben Haim, Eric Berrou, Yagis Bey, Claudia Bianchino, David Brett Doerksen, Benedetta Calcaterra Borri, Stefano Calciolari, Edoardo Campioli, Mehmet Can Ciftci, Martina Cappellina, Clara Carbone, Davide Carnevali, Gloria Castelletti, Maria Grazia Cattaneo, Laura Cavazzana, Susanna Ciampalini, Ana Ciobanu, Giovanna Clerici, Domenica Costantino, Zignat Courtoux, Emilie Cozzani, Corrado Cuccurullo, Carolina Curti, Michele Cusmai, Magdalena Czajkowska, Alice Danieli, Silvia De Donato, Antonella De Donno, Lisa De Felice, Giuseppe De Filippis, Giulia De Fortunato, Gabriele Del Castillo, Clara Del Prete, Mario Del Vecchio, Ghina El Nounou, Ana Paula Fontoura Andrade Reis, Maria Cristina Galizia, Giulia Gallo, Sara Garlini, Tiziana Grassi, Francesca Grosso, Chiara Guglielmetti, Steven Howard, Sanem Inci, Preetha Karki, Peter Lees, Federico Lega, Valentina Lombardi, Vanessa Maffi, Elena Maggioni, Pietro Magnoni, Pietro Manzi, Alfredo Marchetti, Eduardo Marra, Emanuele Marsili, Marta Marsilio, Francesco Mazziotta, Valeria Mazzola, Federica Michelozzi, Francesca Montesi Righetti, Bharat Nandakumar, Federica Natarelli, Guido Noto, Paolo Oliva, Benjamin Oskar, Rossella Pellegrino, Antony Peris, Elisabetta Pierini, Martina Pisarra, Piera Polidori, Anna Prenestini, Sonia Maria Prevedello, Riccardo Primavera, Niccolò Principi, Bernardo Provvedi, Martyna Emilia Pszczolka, Francesca Randon, Gaia Ratti, Cecilia Rossi, Andrea Rotolo, Annachiara Rotolo, Davide Salvadori, Marco Sartirana, Anushka Shankar, Shatakshi Shatakshi, Luca Solari, Andrea Sommariva, Fivia Stavrou, Marta Szlaszynska, Silvia Tarricone, Navpreet Tiwana, Aswathy Varma, Stefano Villa, Alert Vukatana, Gabriele Zimei
Contents
Contents:
Preface xiv
PART I SCENARIOS
1 Big data and artificial intelligence 2
Martina Cappellina
2 Disruptive technology innovations 6
Claudia Bianchino
3 Genomics 8
Andrea Sommariva
4 Globalization 11
Houseyin Akyil
5 Medical tourism 13
Shir Sara Bekhor
6 Precision medicine 16
Valeria Mazzola
7 Robotics 19
Michele Giovanni Cusmai
PART II BASIC MODELS OF
HEALTH SYSTEMS
8 Beveridge model 22
Yagis Bey
9 Bismarck model 24
Assaf Ben Haim
10 Market-driven model 26
Eric Berrou
PART III EVOLUTION OF THE
PHARMA AND MEDTECH
INDUSTRY
11 Market access 30
Emanuele Marsili
12 Digital therapeutics 33
Elena Maggioni
13 Biotech 36
Francesco Bagordo,
Antonella De Donno and
Tiziana Grassi
PART IV FOUNDATIONS OF
HEALTH ECONOMICS
14 Baumol’s cost disease 40
David Brett Doerksen
15 Disease mongering 42
Giulia Gallo
16 Moral hazard in health insurance 44
Ana Paula Fontoura Andrade Reis
17 Quasi-markets 46
Mario del Vecchio
18 Supplier-induced demand 48
Ghina el Nounou
PART V FUNDING
19 Payment mechanisms 51
Martina Pisarra
20 Sources of funding 55
Guido Noto
21 Tariff vs price 57
Guido Noto
PART VI HEALTH POLICY
PRINCIPLES
22 Equality and equity 60
Silvia de Donato
23 Universalism 62
Giulia de Fortunato
24 Well-being 64
Valentina Lombardi
PART VII INVESTMENT ANALYSIS
25 Business planning of
healthcare services 69
Giovanni Aguzzi
26 Sources of funding for investments 71
Clara Del Prete, Marta
Marsilio and Fabio Amatucci
PART VIII LEVELS OF CARE
27 Acute, sub-acute and
post-acute care 77
Mehmet Can Cifci
28 Chronic care 79
Ana Ciobanu
29 Home care and community care 83
Claudia Bianchino, Davide
Carnevali and Niccolò Principi
30 Hospital 86
Clara Del Prete
31 Long term care 91
Zignat Courtoux
32 Prevention 93
Elisabetta Pierini
33 Screenings 97
Federica Natarelli
34 Primary healthcare 101
Carolina Curti
35 Secondary vs tertiary vs
quaternary care 104
Magdalena Czajkowska
PART IX NEW PARADIGMS
36 Access to healthcare 108
Claudia Bianchino
37 Co-production 110
Marta Marsilio and Chiara
Guglielmetti
38 Demedicalization 113
Francesco Mazziotta
39 Evidence-based medicine 115
Pietro Magnoni
40 From compliance to concordance 119
Bharat Nandakumar
41 Gender medicine 121
Eduardo Marra
42 Global health 123
Giovanna Clerici
43 Health literacy 125
Sara Garlini
44 Initiative medicine 127
Preetha Karki
45 Integrated care 130
Sanem Inci
46 Population health management 133
Federica Michelozzi
47 Skill mix and task shifting
in healthcare 136
Alfredo Marchetti
48 Value-based vs
volume-based healthcare 138
Vanessa Maffi
PART X PLAYERS
49 Boundaryless hospital 142
Benedetta Calcaterra Borri
50 Community and country hospital 144
Gloria Castelletti
51 Intermediate and
transitional care settings 147
Emilie Cozzani
52 Primary care center 150
Edoardo Campioli
53 Research hospital 152
Navpreet Tiwana
54 Teaching hospital 154
Laura Cavazzana
PART XI TRENDS
55 Business models 157
Federico Lega
56 Decentralization and
devolution in healthcare 159
Federico Lega
57 Multidisciplinarity and
inter- professionality 161
Anna Prenestini
58 Telemedicine 164
Claudia Bianchino
59 Vertical and horizontal
integration (hub and spoke
network) 168
Alice Danieli
PART XII BEHAVIOURS:
CHALLENGES TO
LEADING HEALTH
ORGANIZATIONS
60 Accountability 173
Andrea Rotolo
61 Accountable care plan and
organization 174
Steven Howard
62 Iatocracy, professional
bureaucracy and corporatization 177
Federico Lega
63 Political arena 180
Federico Lega
64 Professional vs managerial culture 182
Marco Sartirana
65 Professionalism 184
Marco Sartirana
66 Stakeholder management 186
Andrea Rotolo
67 Teamwork 187
Luca Solari
68 Turf wars 189
Elena Maggioni
PART XIII PRACTICES
69 Change management 193
Riccardo Primavera
70 Disaster management 195
Clara del Prete
71 Leadership and leadership styles 199
Gabriele del Castillo
PART XIV ROLES
72 Case manager 203
Annachiara Rotolo
73 Clinical engineer 205
Paolo Oliva
74 Clinical leader 208
Peter Lees
75 Controller 211
Clara Carbone and Bernardo
Provvedi
76 Family and community nurse 215
Cecilia Rossi
77 General practitioner 218
Antony Peris
78 Hospitalist 220
Sonia Maria Prevedello
79 Medical director 223
80 Operations manager 225
Marta Marsilio and Anna Prenestini
81 Pharmacist 228
Maria Grazia Cattaneo,
Sabrina Beltramini, Susanna
Ciampalini, Domenica
Costantino, Maria Cristina
Galizia and Piera Polidori
82 Quality and risk manager 233
Francesca Montesi Righetti
PART XV TOOLS SYSTEM AND
PROCESS: DISEASE
MANAGEMENT
83 Clinical governance 237
Gaia Ratti
84 Guidelines and protocols in
healthcare systems 239
Alert Vukatana
PART XVI INNOVATION
MANAGEMENT
85 Clinical trial 243
Davide Salvadori
86 Health technology assessment 246
Claudia Bianchino
PART XVII OPERATIONS
87 Electronic clinical records 251
Anushka Shankar
88 Patient flow logistics 253
Stefano Villa and Rossella Pellegrino
89 Patient management 256
Lisa de Felice
90 Supply chain 258
Shatakshi
91 Techniques for process
and organizations
improvement: lean
management in healthcare 261
Marta Marsilio
PART XVIII ORGANIZATION
92 Clinical service lines 264
Aswathy Varma
93 Converging trends in
hospital transformation 267
Federico Lega
94 Divisionalization, clinical
directorates and Troika
model in healthcare 271
Federico Lega
95 Organizational culture 273
Anna Prenestini and Stefano
Calciolari
96 Organizational design and
development for healthcare
organizations 276
Federico Lega
97 Patient-centered hospital
and health organization 281
Gabriele Zimei
PART XIX PEOPLE
98 Clinical and professional
engagement 285
Martyna Emilia Pszczolka
99 Great Place to Work® 288
Federica Natarelli
100 Magnet hospital 291
Michele Giovanni Cusmai
PART XX PERFORMANCE
101 Balanced scorecard in
healthcare organizations 294
Anna Prenestini
102 Budgeting (financial vs
operational) 298
Michele Giovanni Cusmai
103 Customer satisfaction 301
Elena Maggioni
104 DRG and case mix index 303
Francesca Grosso
105 Length of stay 305
Gabriele del Castillo
106 Performance measurement
and management systems 307
Anna Prenestini and Guido Noto
107 PROMs and PREMs 310
Fivia Stavrou
108 Strategic control 313
Anna Prenestini
PART XXI PLANNING
109 Strategic planning 318
Andrea Rotolo
110 Strategy making 320
Corrado Cuccurullo
PART XXII PROCUREMENT
111 Centralized procurement 324
Marta Marsilio
112 Innovation procurement 327
Marta Marsilio
113 Managed entry agreements (MEA) 330
Benjamin Oskar and Francesca
Randon
114 Value-based procurement 333
Silvia Tarricone
PART XXIII QUALITY
115 Accreditation in healthcare 337
Marta Szlaszynska
116 Audit 340
Francesco Mazziotta
117 Quality management 343
Francesca Montesi Righetti
Index 346
Preface xiv
PART I SCENARIOS
1 Big data and artificial intelligence 2
Martina Cappellina
2 Disruptive technology innovations 6
Claudia Bianchino
3 Genomics 8
Andrea Sommariva
4 Globalization 11
Houseyin Akyil
5 Medical tourism 13
Shir Sara Bekhor
6 Precision medicine 16
Valeria Mazzola
7 Robotics 19
Michele Giovanni Cusmai
PART II BASIC MODELS OF
HEALTH SYSTEMS
8 Beveridge model 22
Yagis Bey
9 Bismarck model 24
Assaf Ben Haim
10 Market-driven model 26
Eric Berrou
PART III EVOLUTION OF THE
PHARMA AND MEDTECH
INDUSTRY
11 Market access 30
Emanuele Marsili
12 Digital therapeutics 33
Elena Maggioni
13 Biotech 36
Francesco Bagordo,
Antonella De Donno and
Tiziana Grassi
PART IV FOUNDATIONS OF
HEALTH ECONOMICS
14 Baumol’s cost disease 40
David Brett Doerksen
15 Disease mongering 42
Giulia Gallo
16 Moral hazard in health insurance 44
Ana Paula Fontoura Andrade Reis
17 Quasi-markets 46
Mario del Vecchio
18 Supplier-induced demand 48
Ghina el Nounou
PART V FUNDING
19 Payment mechanisms 51
Martina Pisarra
20 Sources of funding 55
Guido Noto
21 Tariff vs price 57
Guido Noto
PART VI HEALTH POLICY
PRINCIPLES
22 Equality and equity 60
Silvia de Donato
23 Universalism 62
Giulia de Fortunato
24 Well-being 64
Valentina Lombardi
PART VII INVESTMENT ANALYSIS
25 Business planning of
healthcare services 69
Giovanni Aguzzi
26 Sources of funding for investments 71
Clara Del Prete, Marta
Marsilio and Fabio Amatucci
PART VIII LEVELS OF CARE
27 Acute, sub-acute and
post-acute care 77
Mehmet Can Cifci
28 Chronic care 79
Ana Ciobanu
29 Home care and community care 83
Claudia Bianchino, Davide
Carnevali and Niccolò Principi
30 Hospital 86
Clara Del Prete
31 Long term care 91
Zignat Courtoux
32 Prevention 93
Elisabetta Pierini
33 Screenings 97
Federica Natarelli
34 Primary healthcare 101
Carolina Curti
35 Secondary vs tertiary vs
quaternary care 104
Magdalena Czajkowska
PART IX NEW PARADIGMS
36 Access to healthcare 108
Claudia Bianchino
37 Co-production 110
Marta Marsilio and Chiara
Guglielmetti
38 Demedicalization 113
Francesco Mazziotta
39 Evidence-based medicine 115
Pietro Magnoni
40 From compliance to concordance 119
Bharat Nandakumar
41 Gender medicine 121
Eduardo Marra
42 Global health 123
Giovanna Clerici
43 Health literacy 125
Sara Garlini
44 Initiative medicine 127
Preetha Karki
45 Integrated care 130
Sanem Inci
46 Population health management 133
Federica Michelozzi
47 Skill mix and task shifting
in healthcare 136
Alfredo Marchetti
48 Value-based vs
volume-based healthcare 138
Vanessa Maffi
PART X PLAYERS
49 Boundaryless hospital 142
Benedetta Calcaterra Borri
50 Community and country hospital 144
Gloria Castelletti
51 Intermediate and
transitional care settings 147
Emilie Cozzani
52 Primary care center 150
Edoardo Campioli
53 Research hospital 152
Navpreet Tiwana
54 Teaching hospital 154
Laura Cavazzana
PART XI TRENDS
55 Business models 157
Federico Lega
56 Decentralization and
devolution in healthcare 159
Federico Lega
57 Multidisciplinarity and
inter- professionality 161
Anna Prenestini
58 Telemedicine 164
Claudia Bianchino
59 Vertical and horizontal
integration (hub and spoke
network) 168
Alice Danieli
PART XII BEHAVIOURS:
CHALLENGES TO
LEADING HEALTH
ORGANIZATIONS
60 Accountability 173
Andrea Rotolo
61 Accountable care plan and
organization 174
Steven Howard
62 Iatocracy, professional
bureaucracy and corporatization 177
Federico Lega
63 Political arena 180
Federico Lega
64 Professional vs managerial culture 182
Marco Sartirana
65 Professionalism 184
Marco Sartirana
66 Stakeholder management 186
Andrea Rotolo
67 Teamwork 187
Luca Solari
68 Turf wars 189
Elena Maggioni
PART XIII PRACTICES
69 Change management 193
Riccardo Primavera
70 Disaster management 195
Clara del Prete
71 Leadership and leadership styles 199
Gabriele del Castillo
PART XIV ROLES
72 Case manager 203
Annachiara Rotolo
73 Clinical engineer 205
Paolo Oliva
74 Clinical leader 208
Peter Lees
75 Controller 211
Clara Carbone and Bernardo
Provvedi
76 Family and community nurse 215
Cecilia Rossi
77 General practitioner 218
Antony Peris
78 Hospitalist 220
Sonia Maria Prevedello
79 Medical director 223
80 Operations manager 225
Marta Marsilio and Anna Prenestini
81 Pharmacist 228
Maria Grazia Cattaneo,
Sabrina Beltramini, Susanna
Ciampalini, Domenica
Costantino, Maria Cristina
Galizia and Piera Polidori
82 Quality and risk manager 233
Francesca Montesi Righetti
PART XV TOOLS SYSTEM AND
PROCESS: DISEASE
MANAGEMENT
83 Clinical governance 237
Gaia Ratti
84 Guidelines and protocols in
healthcare systems 239
Alert Vukatana
PART XVI INNOVATION
MANAGEMENT
85 Clinical trial 243
Davide Salvadori
86 Health technology assessment 246
Claudia Bianchino
PART XVII OPERATIONS
87 Electronic clinical records 251
Anushka Shankar
88 Patient flow logistics 253
Stefano Villa and Rossella Pellegrino
89 Patient management 256
Lisa de Felice
90 Supply chain 258
Shatakshi
91 Techniques for process
and organizations
improvement: lean
management in healthcare 261
Marta Marsilio
PART XVIII ORGANIZATION
92 Clinical service lines 264
Aswathy Varma
93 Converging trends in
hospital transformation 267
Federico Lega
94 Divisionalization, clinical
directorates and Troika
model in healthcare 271
Federico Lega
95 Organizational culture 273
Anna Prenestini and Stefano
Calciolari
96 Organizational design and
development for healthcare
organizations 276
Federico Lega
97 Patient-centered hospital
and health organization 281
Gabriele Zimei
PART XIX PEOPLE
98 Clinical and professional
engagement 285
Martyna Emilia Pszczolka
99 Great Place to Work® 288
Federica Natarelli
100 Magnet hospital 291
Michele Giovanni Cusmai
PART XX PERFORMANCE
101 Balanced scorecard in
healthcare organizations 294
Anna Prenestini
102 Budgeting (financial vs
operational) 298
Michele Giovanni Cusmai
103 Customer satisfaction 301
Elena Maggioni
104 DRG and case mix index 303
Francesca Grosso
105 Length of stay 305
Gabriele del Castillo
106 Performance measurement
and management systems 307
Anna Prenestini and Guido Noto
107 PROMs and PREMs 310
Fivia Stavrou
108 Strategic control 313
Anna Prenestini
PART XXI PLANNING
109 Strategic planning 318
Andrea Rotolo
110 Strategy making 320
Corrado Cuccurullo
PART XXII PROCUREMENT
111 Centralized procurement 324
Marta Marsilio
112 Innovation procurement 327
Marta Marsilio
113 Managed entry agreements (MEA) 330
Benjamin Oskar and Francesca
Randon
114 Value-based procurement 333
Silvia Tarricone
PART XXIII QUALITY
115 Accreditation in healthcare 337
Marta Szlaszynska
116 Audit 340
Francesco Mazziotta
117 Quality management 343
Francesca Montesi Righetti
Index 346
