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The Handbook of Service Industries
Service activities are now acknowledged as key players in economic development, societal change and public policy worldwide. This exciting Handbook not only contributes to ongoing conceptual debates about the nature of service-led economies and societies; it also pushes back the frontiers of current critical thinking about the role of service activities in urban and regional development and the important research agendas that remain to be addressed.
More Information
Critical Acclaim
Contributors
Contents
More Information
Service activities are now acknowledged as key players in economic development, societal change and public policy worldwide. This exciting Handbook not only contributes to ongoing conceptual debates about the nature of service-led economies and societies; it also pushes back the frontiers of current critical thinking about the role of service activities in urban and regional development and the important research agendas that remain to be addressed.
Drawing on both theory and case studies, the contributors are international experts who have written original and stimulating chapters from a number of different disciplinary perspectives. Each chapter seeks to raise awareness of, and to provoke debates about, the opportunities and challenges presented by the shift to service employment.
Providing a truly interdisciplinary analysis, The Handbook of Service Industries will be invaluable to scholars specializing in services research, as well as students and researchers in the areas of economics, geography, business and management, sociology, public policy and planning. The policy-making community will also find the Handbook a relevant and useful resource.
Drawing on both theory and case studies, the contributors are international experts who have written original and stimulating chapters from a number of different disciplinary perspectives. Each chapter seeks to raise awareness of, and to provoke debates about, the opportunities and challenges presented by the shift to service employment.
Providing a truly interdisciplinary analysis, The Handbook of Service Industries will be invaluable to scholars specializing in services research, as well as students and researchers in the areas of economics, geography, business and management, sociology, public policy and planning. The policy-making community will also find the Handbook a relevant and useful resource.
Critical Acclaim
‘It contains an impressive array of important and useful material that should be familiar to anyone interested in economic growth and change. . . the potential value to be gained from these collected works is great.’
– James E. Pratt, Growth and Change
– James E. Pratt, Growth and Change
Contributors
Contributors: J.V. Beaverstock, W.B. Beyers, J.T. Bowen, J.R. Bryson, P.W. Daniels, A.V. Deardorff, P. Enderwick, J. Gadrey, J. Howells, T.A. Hutton, S. Illeris, T.R. Leinbach, L. McDowell, I. Miles, A. Murphy, I. Nonaka, V. Peltokorpi, P. Petit, G. Rusten, S. Sassen, D. Senoo, M. Stare, N. Stehr, R.M. Stern, B. Warf
Contents
Contents:
1. Worlds of Services: From Local Service Economies to Offshoring or Global Sourcing
John R. Bryson and Peter W. Daniels
PART I: CONCEPTUAL PERSPECTIVES
2. The Nature of Services
Sven Illeris
3. Services and Innovation: Conceptual and Theoretical Perspectives
Jeremy Howells
4. National Economies and the Service Society: The Diversity of Models
Jean Gadrey
5. Theories of the Information Age
Nico Stehr
6. The Political Economy of Services in Tertiary Economies
Pascal Petit
PART II: THE DEVELOPMENT OF SERVICE ECONOMIES
7. A Global Service Economy?
Peter W. Daniels
8. Services and Regional Development in the United States
William B. Beyers
9. Service Industries, Global City Formation and New Policy Discourses within the Asia-Pacific
T.A. Hutton
10. Service Development in Transition Economies: Achievements and Missing Links
Metka Stare
11. Whither Global Cities: The Analytics and the Debates
Saskia Sassen
PART III: TRADING SERVICES: FROM LOCAL TO GLOBAL PRODUCTION
12. Transport Services and the Global Economy: Towards a Seamless Market
Thomas R. Leinbach and John T. Bowen
13. Empirical Analysis of Barriers to International Services Transactions and the Consequences of Liberalization
Alan V. Deardorff and Robert M. Stern
14. Multinational Service Firms and Global Strategy
Peter Enderwick
PART IV: SERVICES, TECHNOLOGY AND INNOVATION
15. Knowledge-Intensive Services and Innovation
Ian Miles
16. Small and Medium-sized Enterprises and the Consumption of Traded (Producer Service Expertise) versus Untraded Knowledge and Expertise
John R. Bryson and Peter W. Daniels
17. Understanding the Relationship between Information Communications Technology and the Behaviour of Firms Located in Regional Clusters
Grete Rusten and John R. Bryson
18. Services and the Internet
Andrew Murphy
19. Knowledge Creation in a Japanese Convenience Store Chain: The Case of Seven-Eleven Japan
Ikujiro Nonaka, Vesa Peltokorpi and Dai Senoo
PART V: SERVICE EMPLOYMENT: EMBODIED AND EMOTIONAL LABOUR
20. Embodied Information, Actor Netoworks and Global Value-Added Services
Barney Warf
21. Gender Divisions of Labour: Sex, Gender, Sexuality and Embodiment in the Service Sector
Linda McDowell
22. Transnational Work: Global Professional Labour Markets in Professional Service Accounting Firms
Jonathan V. Beaverstock
References
Index
1. Worlds of Services: From Local Service Economies to Offshoring or Global Sourcing
John R. Bryson and Peter W. Daniels
PART I: CONCEPTUAL PERSPECTIVES
2. The Nature of Services
Sven Illeris
3. Services and Innovation: Conceptual and Theoretical Perspectives
Jeremy Howells
4. National Economies and the Service Society: The Diversity of Models
Jean Gadrey
5. Theories of the Information Age
Nico Stehr
6. The Political Economy of Services in Tertiary Economies
Pascal Petit
PART II: THE DEVELOPMENT OF SERVICE ECONOMIES
7. A Global Service Economy?
Peter W. Daniels
8. Services and Regional Development in the United States
William B. Beyers
9. Service Industries, Global City Formation and New Policy Discourses within the Asia-Pacific
T.A. Hutton
10. Service Development in Transition Economies: Achievements and Missing Links
Metka Stare
11. Whither Global Cities: The Analytics and the Debates
Saskia Sassen
PART III: TRADING SERVICES: FROM LOCAL TO GLOBAL PRODUCTION
12. Transport Services and the Global Economy: Towards a Seamless Market
Thomas R. Leinbach and John T. Bowen
13. Empirical Analysis of Barriers to International Services Transactions and the Consequences of Liberalization
Alan V. Deardorff and Robert M. Stern
14. Multinational Service Firms and Global Strategy
Peter Enderwick
PART IV: SERVICES, TECHNOLOGY AND INNOVATION
15. Knowledge-Intensive Services and Innovation
Ian Miles
16. Small and Medium-sized Enterprises and the Consumption of Traded (Producer Service Expertise) versus Untraded Knowledge and Expertise
John R. Bryson and Peter W. Daniels
17. Understanding the Relationship between Information Communications Technology and the Behaviour of Firms Located in Regional Clusters
Grete Rusten and John R. Bryson
18. Services and the Internet
Andrew Murphy
19. Knowledge Creation in a Japanese Convenience Store Chain: The Case of Seven-Eleven Japan
Ikujiro Nonaka, Vesa Peltokorpi and Dai Senoo
PART V: SERVICE EMPLOYMENT: EMBODIED AND EMOTIONAL LABOUR
20. Embodied Information, Actor Netoworks and Global Value-Added Services
Barney Warf
21. Gender Divisions of Labour: Sex, Gender, Sexuality and Embodiment in the Service Sector
Linda McDowell
22. Transnational Work: Global Professional Labour Markets in Professional Service Accounting Firms
Jonathan V. Beaverstock
References
Index
