Hardback
Handbook on Business Process Management and Digital Transformation
Many organizations are currently undertaking digital transformation to improve their business processes and better achieve their goals. This Handbook provides a comprehensive overview of contemporary trends and research at the point where business process management and digital transformation meet. Presenting a multidisciplinary approach, it demonstrates the close link between these two fields through engagement with theory and practice.
More Information
Critical Acclaim
Contents
More Information
Many organizations are currently undertaking a digital transformation to improve their business processes and better achieve their goals. This Handbook provides a comprehensive overview of contemporary trends and research at the point where business process management and digital transformation meet. Presenting a multidisciplinary approach, it demonstrates the close link between these two fields through engagement with theory and practice.
Bringing together a diverse set of carefully selected experts, the Handbook features both business and technical perspectives, covering important issues including the models for process design, structures and systems for process execution, process monitoring and analysis, and advanced application domains, highlighting the smart industry and healthcare application domains. Key concerns, techniques, and methods for the design and specification of business processes in the context of digital transformation are explored alongside the structures, architectures, and systems for the implementation of these processes. Ultimately, this Handbook provides the reader with a solid understanding of the state-of-the-art in these two domains.
The Handbook on Business Process Management and Digital Transformation is an essential resource for scholars and students of business management, industrial engineering, information systems, management and sustainability, organizational innovation and behaviour, and technology and ICT. Business professionals and digital technology managers looking to better understand the overall importance of process-oriented digital transformation will equally find this to be a fundamental reference work.
Bringing together a diverse set of carefully selected experts, the Handbook features both business and technical perspectives, covering important issues including the models for process design, structures and systems for process execution, process monitoring and analysis, and advanced application domains, highlighting the smart industry and healthcare application domains. Key concerns, techniques, and methods for the design and specification of business processes in the context of digital transformation are explored alongside the structures, architectures, and systems for the implementation of these processes. Ultimately, this Handbook provides the reader with a solid understanding of the state-of-the-art in these two domains.
The Handbook on Business Process Management and Digital Transformation is an essential resource for scholars and students of business management, industrial engineering, information systems, management and sustainability, organizational innovation and behaviour, and technology and ICT. Business professionals and digital technology managers looking to better understand the overall importance of process-oriented digital transformation will equally find this to be a fundamental reference work.
Critical Acclaim
‘This Handbook offers an excellent collection of articles on the state of the art in BPM from several leading experts in the field. It brings a wonderfully refreshing perspective that will add much value to students, academics, and practitioners alike!’
– Akhil Kumar, Pennsylvania State University, US
‘Digital transformation is a key priority for the private sector and public administration alike. Analyzing, digitizing, and automating business processes is paramount for efficiency gain and improved user friendliness. With this Handbook, Dr. Grefen and Dr. Vanderfeesten provide an advanced practitioner, student, and academic in the field with comprehensive guidance on business process management and how to drive a digital transformation.’
– Heiko Ludwig, IBM Research – Almaden, US
– Akhil Kumar, Pennsylvania State University, US
‘Digital transformation is a key priority for the private sector and public administration alike. Analyzing, digitizing, and automating business processes is paramount for efficiency gain and improved user friendliness. With this Handbook, Dr. Grefen and Dr. Vanderfeesten provide an advanced practitioner, student, and academic in the field with comprehensive guidance on business process management and how to drive a digital transformation.’
– Heiko Ludwig, IBM Research – Almaden, US
Contents
Contents
Preface xii
Introduction to the Handbook on Business Process Management and Digital
Transformation 1
Paul Grefen and Irene Vanderfeesten
PART I APPROACHES AND MODELS FOR PROCESS DESIGN
1 Business process definition 9
Paul Grefen and Irene Vanderfeesten
2 Standard process specification languages 28
John Krogstie
3 Business process elicitation and (re)design 55
Irene Vanderfeesten and Rob Vanwersch
PART II STRUCTURES AND SYSTEMS FOR PROCESS EXECUTION
4 Reference architectures 83
Paul Grefen
5 Business process management engines 104
Konstantinos Traganos, Michael Adams, Andreas Hense, Arthur H.M. ter
Hofstede, Juergen Mangler, Stefanie Rinderle-Ma and Paul Grefen
6 Non-standard BPM platforms 140
Dimka Karastoyanova and Paul Grefen
PART III PROCESS MONITORING AND ANALYSIS
7 Process mining: from descriptive to predictive and prescriptive
data-driven analysis of business processes 172
Marco Comuzzi
8 Process performance measurement 200
Amy Van Looy
9 Process deviation analysis 222
Benoît Depaire
PART IV ADVANCED BUSINESS TOPICS
10 Advanced dynamic actor assignment 253
Irene Vanderfeesten
11 Business models and process models 287
Paul Grefen, Oktay Turetken and Baris Ozkan
12 Capability and maturity models in business process management 306
Oktay Turetken and Amy Van Looy
PART V ADVANCED TECHNICAL TOPICS
13 Robotic process automation: a review of the state-of-the-art 336
Rehan Syed and Moe Thandar Wynn
14 Modeling IoT-enhanced business processes 366
Estefanía Serral, Victoria Torres and Pedro Valderas
PART VI APPLICATION DOMAINS
15 Business process management for efficient manufacturing –
sustainability by design 391
Juergen Mangler, Matthias Ehrendorfer, Beate Wais and Stefanie Rinderle-Ma
16 BPM and digital transformation in healthcare 412
Rob Vanwersch, Luise Pufahl and Maike Imkamp
Preface xii
Introduction to the Handbook on Business Process Management and Digital
Transformation 1
Paul Grefen and Irene Vanderfeesten
PART I APPROACHES AND MODELS FOR PROCESS DESIGN
1 Business process definition 9
Paul Grefen and Irene Vanderfeesten
2 Standard process specification languages 28
John Krogstie
3 Business process elicitation and (re)design 55
Irene Vanderfeesten and Rob Vanwersch
PART II STRUCTURES AND SYSTEMS FOR PROCESS EXECUTION
4 Reference architectures 83
Paul Grefen
5 Business process management engines 104
Konstantinos Traganos, Michael Adams, Andreas Hense, Arthur H.M. ter
Hofstede, Juergen Mangler, Stefanie Rinderle-Ma and Paul Grefen
6 Non-standard BPM platforms 140
Dimka Karastoyanova and Paul Grefen
PART III PROCESS MONITORING AND ANALYSIS
7 Process mining: from descriptive to predictive and prescriptive
data-driven analysis of business processes 172
Marco Comuzzi
8 Process performance measurement 200
Amy Van Looy
9 Process deviation analysis 222
Benoît Depaire
PART IV ADVANCED BUSINESS TOPICS
10 Advanced dynamic actor assignment 253
Irene Vanderfeesten
11 Business models and process models 287
Paul Grefen, Oktay Turetken and Baris Ozkan
12 Capability and maturity models in business process management 306
Oktay Turetken and Amy Van Looy
PART V ADVANCED TECHNICAL TOPICS
13 Robotic process automation: a review of the state-of-the-art 336
Rehan Syed and Moe Thandar Wynn
14 Modeling IoT-enhanced business processes 366
Estefanía Serral, Victoria Torres and Pedro Valderas
PART VI APPLICATION DOMAINS
15 Business process management for efficient manufacturing –
sustainability by design 391
Juergen Mangler, Matthias Ehrendorfer, Beate Wais and Stefanie Rinderle-Ma
16 BPM and digital transformation in healthcare 412
Rob Vanwersch, Luise Pufahl and Maike Imkamp
