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Handbook of Innovation in Public Services
Leading researchers from across the globe review the state of the art in research on innovation in public services, providing an overview of key issues from a multi-disciplinary perspective. Topics explored include: context for innovation in public services and public service reform; managerial change challenges; ICT and e-government; and collaboration and networks. The theory is underpinned by seven wide-ranging case studies of innovation in practice.
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Contributors
Contents
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Innovation is a core issue for public services and is a key element of public services reform – particularly in this age of austerity where policymakers urge the need to ‘innovate to do more with less’. This comprehensive and accessible Handbook explores the potential for creating efficient and effective public services.
Leading researchers from across the globe review the state of the art in research on innovation in public services, providing an overview of key issues from a multi-disciplinary perspective. Topics explored include: context for innovation in public services and public service reform; managerial change challenges; ICT and e-government; and collaboration and networks. The theory is underpinned by seven wide-ranging case studies of innovation in practice.
Taking the field forward and providing a baseline for future research, this highly unique and original Handbook will prove essential reading for academics, researchers, students, policymakers and practitioners across the fields of innovation, public policy, social policy and public management.
Leading researchers from across the globe review the state of the art in research on innovation in public services, providing an overview of key issues from a multi-disciplinary perspective. Topics explored include: context for innovation in public services and public service reform; managerial change challenges; ICT and e-government; and collaboration and networks. The theory is underpinned by seven wide-ranging case studies of innovation in practice.
Taking the field forward and providing a baseline for future research, this highly unique and original Handbook will prove essential reading for academics, researchers, students, policymakers and practitioners across the fields of innovation, public policy, social policy and public management.
Contributors
Contributors: D. Alexander, R. Andrews, S. Baines, J. Barlow, C. Barton-Sweeney, V. Bekkers, G.A. Boyne, K. Brown, L. Brown, J.M. Bryson, M. Carter, C. Chew, I. Colville, M. Considine, B.C. Crosby, P. Cunningham, J. Edler, M. Farr, S. Goldfinch, T. Greenhalgh, J. Hartley, G. Harvey, B.W. Head, B. Jæger, A. Johnston, P. Joyce, R. Keast, T. Kinder, J.M Lewis, C. Longley, L.E. Lynn, Jr., F. Lyon, M. Macaulay, F. Macfarlane, K. McLaughlin, M.P. Mandell, M. Martin, V. Mele, I. Miles, H. Noke, D. Norris, S.P. Osborne, Z. Radnor, M.L. Rhodes, N.C. Roberts, K. Strokosch, J.H Svara, J. Torfing, E. Uyarra, R.M. Walker, J. Wallis, J. Waterhouse, R. Wilson, P. Windrum
Contents
Contents:
Introduction: Innovation in Public Services
Stephen P. Osborne and Louise Brown
PART I: THE CONTEXT OF INNOVATION IN PUBLIC SERVICES
1. Explaining Patterns of Public Management Reform Diffusion
Joe Wallis and Shaun Goldfinch
2. Innovation and Reform in Public Administration: One Subject or Two?
Laurence E. Lynn, Jr.
3. Public and Private Features of Innovation
Jean Hartley
4. A Services-influenced Approach to Public Service Innovation?
Stephen P. Osborne
5. Public Service Innovation: What Messages from the Collision of Innovation Studies and Services Research?
Ian Miles
PART II: INNOVATION AND CHANGE IN PUBLIC SERVICES
6. Innovation as the Practice of Change in the Public Sector
Ian Colville and Mike Carter
7. Managing the Change Process: The State of the Art
Kerry Brown and Jennifer Waterhouse
8. Managing Stakeholders in the Change and Innovation Process
John M. Bryson and Barbara C. Crosby
PART III: KEY MANAGERIAL ISSUES IN INNOVATION IN PUBLIC SERVICES
9. Evidence-based Policy-making for Innovation
Brian W. Head
10. Innovation in Public Services: Engaging with Risk
Stephen P. Osborne and Louise Brown
11. Entrepreneur or Entrepreneurship in Public Services?
Zoe Radnor, Hannah Noke and Andrew Johnston
12. Against All Odds: Bottom-up Entrepreneurship and Innovation in the Department of Defense
Nancy C. Roberts and Carrick Longley
13. Leading Successful Innovation in Local Public Services
James H. Svara
14. Strategic Management and Change in the Public Services
Paul Joyce
15. Public Procurement of Innovation
Jakob Edler and Elvira Uyarra
16. Ethical Innovation in the Public Services
Michael Macaulay and David Norris
PART IV: ICT, E-GOVERNMENT AND INNOVATION
17. E-government and Innovation: The Socio-political Shaping of ICT as a Source of Innovation
Victor Bekkers
18. Analyzing Policies for Government Innovation in Practice: Electronic Government Policy in Italy, 1993–2003
Valentina Mele
19. Innovation and Information in Public/Third Sector Partnerships for Older People’s Services: Case Studies from England and Italy
Rob Wilson, Sue Baines and Mike Martin
PART V: COLLABORATION, NETWORKS, CO-PRODUCTION AND THE ROLE OF THE THIRD SECTOR IN INNOVATION IN PUBLIC SERVICES
20. Collaborative Innovation in the Public Sector
Jacob Torfing
21. Innovation in an Inter-organisational Context
Tony Kinder
22. Innovation in Complex Public Service Systems
Mary Lee Rhodes
23. Innovation, Networks and Leadership
Myrna P. Mandell and Robyn Keast
24. Policy Networks and Innovation
Jenny M. Lewis, Damon Alexander and Mark Considine
25. Co-production and Innovation in Public Services: Can Co-production Drive Innovation?
Kirsty Strokosch
26. The Once and Future Pioneers? The Innovative Capacity of Voluntary Organizations and the Provision of Public Services: A Longitudinal Approach
Stephen P. Osborne, Celine Chew and Kate McLaughlin
27. Role of Third Sector Organizations in Health Innovation Networks
Paul Windrum
28. Social Enterprise and Innovation in Third Sector Organizations
Celine Chew and Fergus Lyon
29. User Involvement in Public Services Innovation
Birgit Jæger
30. Citizens and the Co-creation of Public Service Innovations
Michelle Farr
PART VI: INNOVATION IN PUBLIC SERVICES IN PRACTICE
31. Evidence-based Innovation in Practice: Experiences from Health Care and Implications for the Future
Gill Harvey
32. NHS Direct: A UK Health Sector Innovation Study
Paul Cunningham
33. Internal and External Influences on the Capacity for Innovation in Local Government
Richard M. Walker
34. Innovations in Structure: Experience from Local Government in the UK
Rhys Andrews and George A. Boyne
35. Strengthening the Spread of Innovation in the UK’s National Health Service
James Barlow
36. Exploring the Diffusion and Sustainability of Service Innovation in Healthcare
Trisha Greenhalgh, Cathy Barton-Sweeney and Fraser Macfarlane
PART VII: CONCLUSIONS
37. Innovation in Public Services: Old and New Directions for Knowledge
Louise Brown and Stephen P. Osborne
Index
Introduction: Innovation in Public Services
Stephen P. Osborne and Louise Brown
PART I: THE CONTEXT OF INNOVATION IN PUBLIC SERVICES
1. Explaining Patterns of Public Management Reform Diffusion
Joe Wallis and Shaun Goldfinch
2. Innovation and Reform in Public Administration: One Subject or Two?
Laurence E. Lynn, Jr.
3. Public and Private Features of Innovation
Jean Hartley
4. A Services-influenced Approach to Public Service Innovation?
Stephen P. Osborne
5. Public Service Innovation: What Messages from the Collision of Innovation Studies and Services Research?
Ian Miles
PART II: INNOVATION AND CHANGE IN PUBLIC SERVICES
6. Innovation as the Practice of Change in the Public Sector
Ian Colville and Mike Carter
7. Managing the Change Process: The State of the Art
Kerry Brown and Jennifer Waterhouse
8. Managing Stakeholders in the Change and Innovation Process
John M. Bryson and Barbara C. Crosby
PART III: KEY MANAGERIAL ISSUES IN INNOVATION IN PUBLIC SERVICES
9. Evidence-based Policy-making for Innovation
Brian W. Head
10. Innovation in Public Services: Engaging with Risk
Stephen P. Osborne and Louise Brown
11. Entrepreneur or Entrepreneurship in Public Services?
Zoe Radnor, Hannah Noke and Andrew Johnston
12. Against All Odds: Bottom-up Entrepreneurship and Innovation in the Department of Defense
Nancy C. Roberts and Carrick Longley
13. Leading Successful Innovation in Local Public Services
James H. Svara
14. Strategic Management and Change in the Public Services
Paul Joyce
15. Public Procurement of Innovation
Jakob Edler and Elvira Uyarra
16. Ethical Innovation in the Public Services
Michael Macaulay and David Norris
PART IV: ICT, E-GOVERNMENT AND INNOVATION
17. E-government and Innovation: The Socio-political Shaping of ICT as a Source of Innovation
Victor Bekkers
18. Analyzing Policies for Government Innovation in Practice: Electronic Government Policy in Italy, 1993–2003
Valentina Mele
19. Innovation and Information in Public/Third Sector Partnerships for Older People’s Services: Case Studies from England and Italy
Rob Wilson, Sue Baines and Mike Martin
PART V: COLLABORATION, NETWORKS, CO-PRODUCTION AND THE ROLE OF THE THIRD SECTOR IN INNOVATION IN PUBLIC SERVICES
20. Collaborative Innovation in the Public Sector
Jacob Torfing
21. Innovation in an Inter-organisational Context
Tony Kinder
22. Innovation in Complex Public Service Systems
Mary Lee Rhodes
23. Innovation, Networks and Leadership
Myrna P. Mandell and Robyn Keast
24. Policy Networks and Innovation
Jenny M. Lewis, Damon Alexander and Mark Considine
25. Co-production and Innovation in Public Services: Can Co-production Drive Innovation?
Kirsty Strokosch
26. The Once and Future Pioneers? The Innovative Capacity of Voluntary Organizations and the Provision of Public Services: A Longitudinal Approach
Stephen P. Osborne, Celine Chew and Kate McLaughlin
27. Role of Third Sector Organizations in Health Innovation Networks
Paul Windrum
28. Social Enterprise and Innovation in Third Sector Organizations
Celine Chew and Fergus Lyon
29. User Involvement in Public Services Innovation
Birgit Jæger
30. Citizens and the Co-creation of Public Service Innovations
Michelle Farr
PART VI: INNOVATION IN PUBLIC SERVICES IN PRACTICE
31. Evidence-based Innovation in Practice: Experiences from Health Care and Implications for the Future
Gill Harvey
32. NHS Direct: A UK Health Sector Innovation Study
Paul Cunningham
33. Internal and External Influences on the Capacity for Innovation in Local Government
Richard M. Walker
34. Innovations in Structure: Experience from Local Government in the UK
Rhys Andrews and George A. Boyne
35. Strengthening the Spread of Innovation in the UK’s National Health Service
James Barlow
36. Exploring the Diffusion and Sustainability of Service Innovation in Healthcare
Trisha Greenhalgh, Cathy Barton-Sweeney and Fraser Macfarlane
PART VII: CONCLUSIONS
37. Innovation in Public Services: Old and New Directions for Knowledge
Louise Brown and Stephen P. Osborne
Index
